Aisha Shah
Vista,CA
Summary
Outgoing Front Desk Agent dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers vital service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Gardens on Hope
Santa Barbara, CA
06.2022 - 09.2022
- Pleasantly welcomed residents and guests to front desk and engaged in friendly conversation while conducting check-in process.
- Answered a multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Filed and reported maintenance requests made by residents.
- Assisted with emergencies by directing first responders to residence, providing authorized emergency health information and filing detailed incident reports.
- Maintained smooth and efficient transportation schedule by arranging pick up and drop-off times for appointments of approximately 85 residents
- Handled payment processing and provided residents with receipts.
- Maintained a sanitary and presentable environment
- Secured the building every evening.
- Occasionally assisted with clerical paperwork
Medical Receptionist (Part-Time)
Sycamore Chiropractic & Massage
Vista, CA
05.2015 - 07.2017
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments, maintained patient files and entered insurance, demographics and health history into patient database.
- Verified insurance eligibility and acquired information on patient financial responsibility for visits
- Reported medical billing and submitted appropriate treatment modules for each patient visit.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Managed office phone lines by checking voicemail, returning calls and directing messages to the provider and massage therapists .
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patient confidentiality by observing strict HIPAA guidelines.
- Maintained cleanliness of entire office, including waiting area, patient rooms, massage rooms and sauna.
Personal Assistant
Natasha Edwina
Carlsbad, CA
10.2015 - 12.2015
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Assisted family in planning and preparing nutritious meals.
Education
Bachelor of Arts - Global Studies
University of California, Santa Barbara
Santa Barbara, CASkills
- Records Management
- Administrative Support
- Data Entry and Database Software
- Call Answering and Routing
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Multitasking and Prioritization
- Verbal and Written Communication
- Courteous and Professional
- Office administration
Languages
Farsi
Pashto
French
References
Deba Mehr
- Front Desk Agent
- (760) 672- 9475
Charlene Fletcher
- Executive Director
- (805) 618-9390
- CFletcher@gardensonhope.org
Biridiana Lopez
- Director of Resident Finance
- (805) 618-9390
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Gardens on Hope
06.2022 - 09.2022
Personal Assistant
Natasha Edwina
10.2015 - 12.2015
Medical Receptionist (Part-Time)
Sycamore Chiropractic & Massage
05.2015 - 07.2017
Bachelor of Arts - Global Studies
University of California, Santa Barbara