Hi, I’m
Aisha Turner
Mableton,GA
Summary
Diligent worker that is effective in both team-based and self-directed capacities. Knowledgeable and passionate customer service expert that is eager to grow and learn while also bringing value to the company through hard work and commitment. Offering experience in various roles, as well as competency in customer concerns, and service delivery.
Overview
3
years of professional experience
Work History
Uber EatsAtlanta, GA
Delivery Driver
11.2021 - Current
Job overview
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Provided exceptional customer support and attention to customers when face-to-face or through phone conversations.
- Enhanced customer satisfaction by finding creative solutions to problems.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained 5-star rating.
- Followed corporate procedures to maintain company and customer data confidentiality.
GOCO Marietta , GA
Canvassing
11.2020 - 02.2021
Job overview
- Increased team efficiency by working with partners daily to meet recommended goals and participating in weekly team meetings.
- Engaged in face-to-face conversation to identify consumers and potential donors.
- Recruited and trained 4 new canvassers, ensuring that all policies and procedures were followed.
- Exceed all quotas and was recognized by recruiters.
Glock Inc.Smryna, GA
Assembler
07.2020 - 11.2020
Job overview
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Reviewed and verified all work in compliance with sales orders and customer requirements.
- Recognized for astounding achievements by superiors.
Starbucks Smyrna , GA
Barista Trainer
09.2019 - 09.2020
Job overview
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Taught proper procedures and strategies for success to new employees.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Promoted additional items with beverages, increasing store sales.
Bed Bath & Beyond Inc.Atlanta , GA
Customer Service Specialist/ Bridal Consultant
04.2018 - 01.2019
Job overview
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Identifying and selling products based on customer needs.
- Identifying and resolving customer issues
- Utilized databases, logs and data entry sources to locate and verify information.
- Assisted in training new employees and participated in cross-training with other departments.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science
05.2023
South Cobb High SchoolAustell, GA
High School Diploma
05.2018
Skills
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Leadership
- Flexible and Adaptable
- Customer Retention Strategies
- Network Hardware and Software Maintenance
- Written Communication
- Technical Troubleshooting
- MS Office
Timeline
Delivery Driver
Uber Eats
11.2021 - Current
Canvassing
GOCO
11.2020 - 02.2021
Assembler
Glock Inc.
07.2020 - 11.2020
Barista Trainer
Starbucks
09.2019 - 09.2020
Customer Service Specialist/ Bridal Consultant
Bed Bath & Beyond Inc.
04.2018 - 01.2019
Georgia State University
Bachelor of Science
South Cobb High School
High School Diploma
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