Aisha Djona
Nashville,TN
Summary
Customer service professional with expertise in phone systems, data entry, and front desk operations. Demonstrates effective problem-solving and clear communication in fast-paced environments. Brings adaptability and a commitment to handling sensitive information with care, enhancing team support and operational efficiency.
Overview
4
4
years of professional experience
Work History
Lead Teacher
The Gardener School
Franklin
08.2026 - Current
- Planned lesson activities aligned with early childhood curriculum and child development goals to enhance student engagement and learning.
- Developed and implemented strategies to improve student learning outcomes.
- Communicated with families regarding student progress and behavior to foster collaboration and support student development.
- Maintained secure, disciplined classroom environment to promote positive behavior and facilitate effective learning.
- Supervised daily transitions, meals, and playtime with consistent classroom structure.
Host/Server
Postys
Nashville
07.2025 - 07.2026
- Seated parties promptly, balancing floor flow and table rotation.
- Communicated table needs with servers, bartenders, and kitchen staff.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Call Receptionist
College Hunks Hauling Junk & Moving
Nashville, Tennessee
02.2025 - 11.2025
- Handled inbound calls efficiently to enhance customer service operations at College Hunks Hauling Junk & Moving.
- Scheduled appointments accurately to align moving and junk removal services with customer preferences.
- Positive, courteous customer communication strengthened service experience and issue resolution.
- Reliable data entry kept dispatch and scheduling systems current with customer details.
- Organized tasks consistently to ensure timely completion in fast-paced environment.
Shift Leader
Plato's Closet
Franklin, Tennessee
06.2023 - 08.2025
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer concerns through professional service and in-depth policy knowledge, enhancing customer satisfaction.
- Trained staff on job duties and safety protocols, fostering a knowledgeable team and promoting a safe work environment.
- Streamlined inventory flow by efficiently receiving, labeling, and stocking resale items, ensuring product availability.
- Implemented strategies to increase sales and improve service quality.
- Upheld company standards and compliance requirements for operations.
Host/Server
North Italia Restaurant
Franklin, TN
06.2022 - 06.2025
- Managed host stand operations, ensuring efficient seating and maintaining an organized dining room at North Italia.
- Facilitated positive guest interactions, enhancing inquiry volume and order placement.
- Prompt guest follow-up improved food service, issue resolution, item delivery, and beverage refills.
- Processed payments and addressed guest concerns, reinforcing commitment to professional hospitality.
Marketing/Media
Freelance
Nashville
01.2024 - Current
- Managing marketing efforts, including advertising campaigns and social media outreach.
- Managed creation of marketing materials, including brochures, newsletters, videos, website content, and social media posts, to enhance brand visibility.
- Developed marketing materials, including posters, flyers, and social media posts, to effectively promote events and engage target audiences.
- Collaborated with photographers on various modeling projects to create engaging visual content.
Education
High School Diploma -
Spring Hill High School
Spring Hill, TN05-2022
Skills
- Data entry
- Phone systems
- Customer service
- Front desk operations
- Verbal communication
- Confidentiality
- Patience
Timeline
Lead Teacher
The Gardener School
08.2026 - Current
Host/Server
Postys
07.2025 - 07.2026
Call Receptionist
College Hunks Hauling Junk & Moving
02.2025 - 11.2025
Marketing/Media
Freelance
01.2024 - Current
Shift Leader
Plato's Closet
06.2023 - 08.2025
Host/Server
North Italia Restaurant
06.2022 - 06.2025
High School Diploma -
Spring Hill High School