Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service
Okaloosa County Clerk of Court
2023.07 - 2024.02
Accepting payments or court costs
Assisting with inputting information regarding bonds
Assisting with adding information regarding electronic payments to case files.
Escrow Officer
OS National (Remote)
2021.07 - 2023.04
Managing files for closing
Connecting with buyers and sellers to collect information needed for closing
Set closing date and times
Balanced file for disbursement.
Closer
Anchors Smith Grimsley, PLC
2019.07 - 2021.07
Creating files for closings
Collecting and notating information needed for closing
Working with mortgage lenders to receive closing documents on specified closing date
Preparing closing documents
Performing closing for both buyers and sellers
Answering phones
Balanced escrow account, monthly.
Closer
Reliable Land Title Corporation
2015.06 - 2019.07
Creating files for closings
Collecting and notating information needed for closing
Working with mortgage lenders to receive closing documents on specified closing date
Preparing closing documents
Performing closing for both buyers and sellers
Answering phones.
Customer Service
TSA Consulting Group
2014.06 - 2015.06
Assisting teachers around the nation with questions and transactions with retirement plans.
Branch Service Leader/Teller
Regions Bank
2007.06 - 2014.04
Assisting customers with transactions
Answered questions regarding accounts and bank policies
Balanced teller drawers and branch cash supply daily
Created weekly schedule for tellers in branch
Opened new accounts
Assisted in application process for new loans and credit cards
Balanced branch reports
Oversaw all bank compliance
Attended bank meetings concerning branch production
Met quarterly goals for selling bank products.
Personal Assistant
Fat Cat Properties of America
2007.01 - 2007.05
Rented out property in various states
Personal accounting
Facilitated seminars for real estate investment.
Closing Assistant/Licensed Title Agent
Acquire Corporation
2002.09 - 2006.12
Creating files for each closing
Communication with lenders
Received and organized information from buyer and seller for closings
Set closing dates/times
Prepared/Performed closing documents
Signed title insurance policies.
Customer Service Representative
Charter Bank and Trust
2001.06 - 2002.06
Customer Service
Opened new accounts
Acting back up branch manager.
Education
Bachelor of Arts Psychology -
09.2022
Associates of Arts -
11.2020
Skills
Customer Service
Customer Service-Oriented
Plumbing Customer Service
Reliable Customer Service
Licenses Certificates
State of Florida Licensed Title Agent, 10/2005
Activities
President of the Okaloosa County Martin Luther King, Jr celebration Committee
Co-Executive Chair of the No Child without Healthcare Committee
References
Stephanie Schroeder, Real Estate Closer/Owner, Vintage Title, 4 Hibiscus Way, Fort Walton Beach, FL, 32547, 850-496-2542, Business Reference, 15 years
Rebecca Pence, Unified Family Court, Okaloosa County, 1303 Edenfield Drive, Fort Walton Beach, FL, 32547, 850-356-3306, Personal Reference, 25 years
Certification
Licensed Notary
Timeline
Customer Service
Okaloosa County Clerk of Court
2023.07 - 2024.02
Escrow Officer
OS National (Remote)
2021.07 - 2023.04
Closer
Anchors Smith Grimsley, PLC
2019.07 - 2021.07
Closer
Reliable Land Title Corporation
2015.06 - 2019.07
Customer Service
TSA Consulting Group
2014.06 - 2015.06
Branch Service Leader/Teller
Regions Bank
2007.06 - 2014.04
Personal Assistant
Fat Cat Properties of America
2007.01 - 2007.05
Closing Assistant/Licensed Title Agent
Acquire Corporation
2002.09 - 2006.12
Customer Service Representative
Charter Bank and Trust
2001.06 - 2002.06
Bachelor of Arts Psychology -
Associates of Arts -
Licensed Notary
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