Aishia Price
San Antonio
Summary
Dynamic customer service professional with a strong work ethic and technical proficiency, recognized for resolving complex issues at Clampitt Paper Co. Proven ability to foster team collaboration and enhance customer satisfaction through effective conflict resolution and relationship building. Committed to delivering exceptional service and driving repeat business opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Clampitt Paper Co
San Antonio
07.2024 - Current
- Resolved complex issues through cross-department collaboration to address customer needs.
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Provided exceptional customer service to efficiently handle and resolve complaints.
- Managed customer inquiries via phone, email, and chat, enhancing overall service quality.
- Performed administrative tasks, including filing documents, updating databases, and generating reports.
- Cultivated strong customer relationships to promote repeat business opportunities.
Credit Analyst
Conns
San Antonio
04.2023 - 01.2024
- Reviewed customer financial data to assess credit risk levels.
- Requested necessary financial documents from customers to facilitate evaluations.
- Followed oral and written directions to ensure compliance with procedures.
Ambulatory Service Representative
Ortho SA
San Antonio
04.2021 - 10.2022
- Facilitated timely admissions and discharges by providing accurate patient information.
- Collaborated with clinical and administrative teams to address patient needs effectively.
- Completed registration procedures by meticulously inputting information for compliance with provider and facility standards.
- Organized referrals to ensure patients accessed necessary health care services and resources.
Card Services Representative
SMI One
San Antonio
04.2018 - 01.2021
- Resolved customer issues through knowledgeable and friendly service, driving high satisfaction levels.
- Anticipated customer needs to enhance productivity and service quality.
- Directed unresolved grievances to appropriate departments for thorough investigation.
- Mentored junior team members, fostering professional growth and effective relationships.
Eligibility Specialist/Trainer Assistant
Maximus Call Center
San Antonio
11.2016 - 02.2018
- Accompanied trainees to training site, distributing materials as directed by lead trainer.
- Monitored and evaluated training activities to assess program effectiveness.
- Motivated trainee engagement by fostering interest in class content.
- Explained goals and expectations clearly to all trainees.
- Organized manuals, guides, and visual materials for training development.
- Reviewed and evaluated instructional outlines, texts, and handouts from fellow instructors.
- Created supplementary materials to enhance overall training experience.
- Conducted thorough reviews of applicant data for compliance with eligibility criteria.
Education
Some College (No Degree) - Business Administration And Management
Strayer University
Washington, DCSkills
- Conflict resolution
- Positive attitude
- Team collaboration
- Technical proficiency
- Reliability and trustworthiness
- Strong work ethic
- Customer service
- Cross-department collaboration
Accomplishments
- December 2024 employee of the month at Clampitt Paper Co.
References
References available upon request.
Timeline
Customer Service Representative
Clampitt Paper Co
07.2024 - Current
Credit Analyst
Conns
04.2023 - 01.2024
Ambulatory Service Representative
Ortho SA
04.2021 - 10.2022
Card Services Representative
SMI One
04.2018 - 01.2021
Eligibility Specialist/Trainer Assistant
Maximus Call Center
11.2016 - 02.2018
Some College (No Degree) - Business Administration And Management
Strayer University
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