Aishwarya Nair
Mechanicsburg,US
Summary
Results-oriented Client Services Specialist with 2 years of experience as a management consultant and subject matter expert. Proven ability to eliminate roadblocks and technical challenges while providing operational solutions to customers. Skilled in workflow optimization and KPI analysis, ensuring top-tier customer experiences.
Overview
2
2
years of professional experience
Work History
Operations Associates
Upright Labs
Remote
2023.03 - Current
- Launched a brand new e-commerce operation and achieved top rated seller status on eBay during the first available opportunity, turning the organization’s operation into a $10k+ monthly sales operation with a 2 person team in 5 months
- Credited for playing a key role in generating over $1 million per year in revenue for multiple clients.
- Cultivated strong relationships with clients through counseling and leveraged them to successfully upsell organizations, to increase their engagements strategically.
- Designed and implemented a 3-day audit, driving a 30% increase in shipping productivity.
- Defined Key Performance Indicators (KPIs) based on stakeholders' discussions, data, and trend analysis using business metrics, work item reports, and log monitoring
- Implemented client training (business and technical) and liaised between technical and business teams to ensure efficiency.
Operations Assistant
Upright Labs
Remote
2022.06 - 2023.03
- Designed, evaluated, recommended, and approved changes to forms and customized reports.
- Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Designed, tested and launched 100+ dynamic reports using SQL to provide internal teams and clients with KPI insights into productivity, shipping data and sales data.
Education
Bachelor of Science - Electrical & Computer Engineering
Rutgers University
05.2020
Skills
- Project Management
- SQL, PostgreSQL
- MS Office, GSuite
- Technical Troubleshooting
- Communication
- Client Relationship Management
- People Management
- Python
- Task Prioritization
Affiliations
Timeline
Operations Associates
Upright Labs
2023.03 - Current
Operations Assistant
Upright Labs
2022.06 - 2023.03
Bachelor of Science - Electrical & Computer Engineering
Rutgers University
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