Aishwarya Nair
Mechanicsburg,US
Summary
Results-oriented Client Services Specialist with 2 years of experience as a management consultant and subject matter expert. Proven ability to eliminate roadblocks and technical challenges while providing operational solutions to customers. Skilled in workflow optimization and KPI analysis, ensuring top-tier customer experiences.
Overview
8
8
years of professional experience
Work History
Operations Associates
Upright Labs
Remote
03.2023 - Current
- Launched a brand new e-commerce operation and achieved top rated seller status on eBay during the first available opportunity, turning the organization’s operation into a $10k+ monthly sales operation with a 2 person team in 5 months
- Credited for playing a key role in generating over $1 million per year in revenue for multiple clients.
- Cultivated strong relationships with clients through counseling and leveraged them to successfully upsell organizations, to increase their engagements strategically.
- Designed and implemented a 3-day audit, driving a 30% increase in shipping productivity.
- Defined Key Performance Indicators (KPIs) based on stakeholders' discussions, data, and trend analysis using business metrics, work item reports, and log monitoring
- Implemented client training (business and technical) and liaised between technical and business teams to ensure efficiency.
Operations Assistant
Upright Labs
Remote
06.2022 - 03.2023
- Designed, evaluated, recommended, and approved changes to forms and customized reports.
- Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Designed, tested and launched 100+ dynamic reports using SQL to provide internal teams and clients with KPI insights into productivity, shipping data and sales data.
Computer Science Teacher
Teaneck High School
Teaneck, NJ
04.2021 - 06.2021
- Incorporated digital technologies into classroom lessons in order to engage students more effectively.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level
education. - Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Mathematics Teacher
School of Business, Technology, Marketing, Finance
Paterson, New Jersey
01.2021 - 04.2021
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Provided meaningful math instruction to improve math skills of children.
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Provided additional support for students with special needs and learning disabilities.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
Computer Science Teacher
River City Science Academy
Jacksonville, Florida
08.2020 - 12.2020
- Compiled, administered and graded examinations or assigned work to students
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
Digital Signal Processing Learning Assistant
Rutgers University
New Brunswick, New Jersey
01.2020 - 05.2020
- Supported professor during lectures by communicating key concepts to students to improve understanding and concept retention
- Initiated pre-exam online practice tutorials and collaborated with other learning assistants and professor to successfully provide students with additional practice material
Student IT Associate
Infinity BiologiX
Piscataway, New Jersey
04.2017 - 09.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Documented testing procedures for developers and future testing use.
Student Quality Associate
Infinity Biologics
Piscataway, New Jersey
09.2016 - 04.2017
- Utilized quality control software to track and analyze product data.
- Trained other workers in inspection and testing procedures.
Education
Bachelor of Science - Electrical & Computer Engineering
Rutgers University
05.2020
Skills
- Project Management
- SQL, PostgreSQL
- MS Office, GSuite
- Technical Troubleshooting
- Communication
- Client Relationship Management
- People Management
- Python
- Task Prioritization
Skills
- Project Management
- SQL, PostgreSQL
- MS Office, GSuite
- Technical Troubleshooting
- Communication
- Client Relationship Management
- People Management
- Python
- Task Prioritization
Certification
- DASM Certification
Languages
English
Native language
Hindi
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
French
Beginner
A1
Arabic
Beginner
A1
Timeline
Operations Associates
Upright Labs
03.2023 - Current
Operations Assistant
Upright Labs
06.2022 - 03.2023
Computer Science Teacher
Teaneck High School
04.2021 - 06.2021
Mathematics Teacher
School of Business, Technology, Marketing, Finance
01.2021 - 04.2021
Computer Science Teacher
River City Science Academy
08.2020 - 12.2020
Digital Signal Processing Learning Assistant
Rutgers University
01.2020 - 05.2020
Student IT Associate
Infinity BiologiX
04.2017 - 09.2018
Student Quality Associate
Infinity Biologics
09.2016 - 04.2017
Bachelor of Science - Electrical & Computer Engineering
Rutgers University
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