Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bozena Tumidajewicz

New York,NY

Summary

Dynamic Coffee Shop Manager with a proven track record at Upright Coffee, excelling in staff training and customer experience management. Expert in optimizing inventory systems and enhancing service delivery, resulting in improved customer satisfaction. Skilled in multitasking and coaching, fostering a motivated team dedicated to excellence in beverage preparation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Coffee Shop Manager

Upright Coffee
07.2016 - 06.2025
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on best practices in customer engagement and product preparation.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Oversaw daily coffee shop operations according to company policies.
  • Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
  • Created a welcoming atmosphere by designing an inviting and comfortable seating area.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Lead Barista

Early Coffee
04.2020 - 09.2022
  • Supervised daily operations to ensure exceptional customer service and product quality.
  • Managed inventory levels, ensuring adequate stock of ingredients and supplies for peak hours.
  • Monitored beverage preparation standards to maintain consistency in taste and presentation.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Used POS system to accurately enter orders and process payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Uro Cafe
02.2013 - 01.2020
  • Oversaw cash register operations, maintaining accurate transactions and balancing tills
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Cashier

Poland Farm Fruit Store
01.2005 - 12.2012
  • Operated cash register efficiently, ensuring accurate transactions and maintaining balanced cash drawer.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in restocking shelves, maintaining product displays to enhance store appearance.
  • Collaborated with team members to uphold cleanliness and organization of checkout area.

Education

Sales Technician

Technical Institute in Biecz
Poland
05-2004

Skills

  • Barista skills
  • Staff training and development
  • Customer experience management
  • Hiring and training employees
  • Multitasking
  • Coaching and mentoring

Certification

  • Certified Makeup Artist, Christine Valmy International School - 2014
  • Food Protection Certificate, NYC, USA

Languages

Spanish
Limited Working

Timeline

Lead Barista

Early Coffee
04.2020 - 09.2022

Coffee Shop Manager

Upright Coffee
07.2016 - 06.2025

Barista

Uro Cafe
02.2013 - 01.2020

Cashier

Poland Farm Fruit Store
01.2005 - 12.2012

Sales Technician

Technical Institute in Biecz

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