Aislinn Gonzalez
Des Plaines,IL
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Hollywood Feed
09.2023 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Store Manager
Bentleys Pet Stuff
09.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Assisted in recruiting, hiring and training of team members.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Speak to Brand representatives for product knowledge and releases.
Sales Associate
Superdry
02.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Used in-store system to locate inventory and place special orders for customers.
Department Manager
Walmart
06.2018 - 02.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Sales Associate
Goodwill Store
10.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Discovery Clothing
08.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
Maine West High School
Skills
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Stockroom Management
- Inventory Control
- Visual Merchandising
- Recruitment and hiring
- Loss Prevention
- POS Systems
- Strategic thinker
- Supply Ordering
- Customer Service Management
- Vendor Management
Certification
- Certified Pet Nutritionist
Awards
- 1st Place Most Creativity Fashion Harper College
- 2x Most Outstanding FCCLA State-Evening Wear Construction
- 2x Gold Medal FCCLA State - Evening Wear Construction
- 2x Gold Medal FCCLA Sectional- Evening Wear Construction
Languages
Spanish
Native or Bilingual
Timeline
Key Holder Supervisor
Hollywood Feed
09.2023 - Current
Store Manager
Bentleys Pet Stuff
09.2021 - 09.2023
Sales Associate
Superdry
02.2021 - 10.2021
Department Manager
Walmart
06.2018 - 02.2021
Sales Associate
Goodwill Store
10.2017 - 06.2018
Sales Associate
Discovery Clothing
08.2016 - 03.2017
High School Diploma -
Maine West High School