Dedicated professional with a proven track record at American Eagle Outfitters, Inc, excelling in customer service and retail sales. Advanced critical thinking and POS system operation to consistently meet sales targets. Known for building strong customer loyalty and fostering positive engagements, demonstrating flexibility, reliability, and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude while staying attentive to customer needs and satisfaction. Willingness to take on added responsibilities to meet team goals. Enthusiastic babysitter for Brianne Decio, always ready and willing to assist with various tasks. Handles multiple duties and assignments aiding in satisfying needs of others. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Babysitter
Brianne Decio
01.2018 - Current
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Prepared healthy, age-appropriate snacks and meals.
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Taught children to organize toys, wash hands, and share by leading by example.
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Assisted children with homework assignments and special projects across different subjects.
Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
Provided safe transportation to and from school and extracurricular activities.
Monitored children's play activities to verify safety.
Encouraged children to be understanding and patient with others.
Assisted with light housekeeping duties as well as running errands.
Retail Sales Associate
American Eagle Outfitters, Inc
05.2021 - 05.2022
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Utilized upselling techniques to promote additional products and increase sales.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Interior Design
Wentworth Institute of Technology
Boston, MA
2028
Bartending/Mixology
Connecticut School of Bartending
Norwich, CT
2024
High School Diploma -
New London High School
New London, CT
06.2022
Skills
Basic Bartending Knowledge
Multitasking Abilities
Customer Service
Teamwork
Building Customer Loyalty
Transaction/Payment Processing
POS System Operation
Positive Customer Engagement
Timeline
Retail Sales Associate
American Eagle Outfitters, Inc
05.2021 - 05.2022
Babysitter
Brianne Decio
01.2018 - Current
Bachelor of Science - Interior Design
Wentworth Institute of Technology
Bartending/Mixology
Connecticut School of Bartending
High School Diploma -
New London High School
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