Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

AISSA CORDERO

Lawrenceville,US

Summary

Quick responder and innovator who is personable, organized, and self-reliant in identifying solutions to bring high-reliability projects to a successful conclusion. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills possessed. Action-oriented with a strong ability to communicate effectively with a variety of audiences including technology, executives, and business. A dedicated, tactical team builder and strategic planner looking for an account management or sales representative position with a forward-thinking elevator service and construction company. Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, distributor relations, territory development, and uncovering customer needs in order to deliver solutions. Data entry Team Leadership Strong verbal communication Clerical support Credit card processing Self-motivated Document scanning Extremely organized Professional telephone demeanor Complaint resolution

Overview

8
8
years of professional experience

Work History

Call Center Representative

CarMax
Buford, GA
03.2016 - 04.2018
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 76 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Gwinnett County Justice and Administration Center
Lawrenceville, GA
02.2018 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Computer Specialist

Microtech
Snellville, GA
08.2013 - 12.2016
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Education

Work History

High School Diploma -

Brookwood High School
Snellville, GA
05.2011

Skills

  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Call Transfers
  • Technical Support and Assistance
  • Customer Support
  • Resolving Technical Problems
  • Excellent Attention to Detail
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Gwinnett County Justice and Administration Center
02.2018 - 03.2021

Call Center Representative

CarMax
03.2016 - 04.2018

Computer Specialist

Microtech
08.2013 - 12.2016

Work History

High School Diploma -

Brookwood High School
AISSA CORDERO