Opeyemi Bisiriyu
Lawrenceville,GA
Education
Bachelor of Arts - History And Diplomatic Studies
01.2011
Work Availability
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Timeline
Customer Service Representative - Lead Capital.
01.2022 - 10.2022
Front Desk Supervisor - Country Inn And Suites
09.2018 - 03.2020
Customer Support Manager - Oriental Hotel
06.2016 - 04.2018
Customer Service Representative - Chesney Hotel
04.2014 - 03.2016
OLABISI ONABANJO UNIVERSITY - Bachelor of Arts, History And Diplomatic Studies
Summary
Experienced in the hospitality industry with over 8 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
- Call Documentation
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upselling Products and Services
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Microsoft PowerPoint
- Skilled in Microsoft Office
- Computer Proficiency
- Team-Oriented and Cooperative
Work History
Customer Service Representative
Lead Capital.
Lawrenceville, GA
01.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped setup team bonding activity that made team more autonomous, self-collaborative, highly dependable. This improved our effectiveness and which helped increased sales by 5%.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted with internal and external communication resulting in improved transparency.
Front Desk Supervisor
Country Inn And Suites
Lawrenceville, GA.
09.2018 - 03.2020
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared weekly employee work schedules for team members.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Customer Support Manager
Oriental Hotel
Lekki, Lagos, Nigeria
06.2016 - 04.2018
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Created customer support strategy to increase customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Managed department call volume of 30-40 calls per day and coordinated department schedules to maximize coverage during peak hours
Customer Service Representative
Chesney Hotel
Ikoyi, Lagos, Nigeria
04.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Overview
6
6
years of professional experience