Aissatou Diagne
CSM
Baltimore,MD
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Direct Support Professional
Inspired Options
Columbia, MD
02.2021 - 04.2022
- Administered medication as directed by physician.
- Minimized injuries to staff or patients, and established ways to keep everyone safe through support.
- Maintained clean, safe and well-organized patient environment.
CNA
Visiting Angels Home Care
Eldersburg, MD
07.2021 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
Support Manager
Walmart
Randallstown, MD
03.2020 - 01.2021
- Created, prepared and delivered reports to various departments.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff of 10 people by implementing company policies, protocols, work rules and disciplinary action.
Customer Service Manager
Walmart
Randallstown, MD
01.2017 - 03.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored over 40 associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information, to increase sales by at least 10%.
Cash Office Associate
Walmart
Randallstown, Maryland
02.2016 - 05.2017
- Followed company policies, procedures and practices for accurate record keeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Verified totals, checked store transfers and assisted with price changes.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Money Center Associate
Walmart
Randallstown, MD
11.2015 - 11.2016
- Performed various money center services to customers.
- Handled large amount of money up to $10,000
- Answered department phone calls.
- Loaded customer credit cards and signed up new customers for card programs.
After School Assistant
Mount Washington Preschool And Elementary School
Baltimore, MD
09.2013 - 08.2014
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with meal and snack preparation and feeding children.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Administrative Assistant (intership)
Maryland Lottery And Gaming Control Agency
Baltimore, MD
06.2013 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Some College (No Degree) - General Studies
The Community College of Baltimore County
Catonsville, MD 01.2020 - Current
High School Diploma -
Immaculate Conception of Dakar
Senegal 09.2009 - 08.2011
Skills
Complaint resolution
Excellent time management skills
Project Management
Goal Setting
Staff Management
Planning
Timeline
CNA
Visiting Angels Home Care
07.2021 - Current
Direct Support Professional
Inspired Options
02.2021 - 04.2022
Support Manager
Walmart
03.2020 - 01.2021
Some College (No Degree) - General Studies
The Community College of Baltimore County
01.2020 - Current
Customer Service Manager
Walmart
01.2017 - 03.2020
Cash Office Associate
Walmart
02.2016 - 05.2017
Money Center Associate
Walmart
11.2015 - 11.2016
After School Assistant
Mount Washington Preschool And Elementary School
09.2013 - 08.2014
Administrative Assistant (intership)
Maryland Lottery And Gaming Control Agency
06.2013 - 08.2013
High School Diploma -
Immaculate Conception of Dakar
09.2009 - 08.2011