Aissatou Diop
Leesburg,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Metro Diner
- Current
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving and helping customers select food/beverages.
HHA/Caregiver
Rose of Sharon
06.2019 - Current
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
- Maintains a safe, secure, and healthy patient environment by following sepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards; Updates job knowledge by participating in educational opportunities
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
- Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Case Consultant
Morgan & Morgan
Longwood, Florida
10.2019 - 01.2024
- My position here at Morgan & Morgan requires having to resolve client issues, accepting inbound calls, typing descriptions for our attorneys and scheduling appointments for our investigators.
- Multi-task communication with attorneys, handling several inbound calls
Server
Outback Steakhouse
12.2013 - 03.2017
- Handled 15 tables daily
- Welcomed customers as they arrived
- Took food and drink orders
- Served meals
- Checked on customers frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area.
Education
Associates Degree-Have Not Finished -
Lake Sumter Community College
Leesburg, FloridaDiploma in Phlebotomy Technician -
Lake Sumter State College
08.2023
High School Diploma -
Southern Technical Institute
Leesburg, FL12.2016
Skills
- Communication (6 years)
- Computer Skills (4 years)
- Telephone Skills
- Customer Service Skills (6 years)
- Waitress
- Bilangual((Fluent-Spanish)
- Server
- Customer Service
- Organizational Skills
Certification
- Alzheimer's Disease: Communicating with Cognitivley Impaired Patients (09/01/16 - Present)
- Prevention of Falls in the Elderly (12/01/16 - Present)
- Protecting Yourself and Others from Tuberculosis (12/01/16 - Present)
- Infection Control (12/01/16 - Present)
- End of Life Issues: Assisting with Death and Dying (Present)
- Domestic Violence (12/01/16 - Present)
- BLS/CPR (09/01/16 - Present)
- Heartsaver First Aid (09/01/16 - Present)
- MED Certification (09/01/19 - Present)
- Food handler certificate
Languages
Spanish
Full Professional
Timeline
Case Consultant
Morgan & Morgan
10.2019 - 01.2024
HHA/Caregiver
Rose of Sharon
06.2019 - Current
Server
Outback Steakhouse
12.2013 - 03.2017
Server
Metro Diner
- Current
Associates Degree-Have Not Finished -
Lake Sumter Community College
Diploma in Phlebotomy Technician -
Lake Sumter State College
High School Diploma -
Southern Technical Institute