Anastazia Halatsis
Henderson,NV
Summary
Facilitated teamwork by promoting collaboration and support among peers.,Executed tasks with a commitment to high quality standards.,Engaged in ongoing skill development and knowledge acquisition.
Overview
11
11
years of professional experience
Work History
Server
Angry Crab Shack
Henderson Nv
05.2026 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated order delivery to maintain prompt and efficient service during peak hours.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Implemented strategies to enhance dining experience, resulting in positive guest feedback.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
MAP Communications
Henderson, NV
11.2022 - Current
- Operations Assistant
- Virtual Receptionist
- Dispatch & Incoming calls for global businesses
- Provide excellent customer service. Handle customer complaints.
- Supervise call center agents, Enforce company policy.
- Step into different roles as needed for company productivity.
Server/Front of House
PK Oyster Bar
Las Vegas, NV
05.2025 - 05.2026
- Greet Guest, Seat Guest
- Take Orders
- Serve Food
- Expedite
- Keep Up with Health Code
- Provide Excellent Guest Service
- Communicate with Kitchen staff
- Utilize POS Toast System
Passenger Service Agent
Prospect Airport Services
Las Vegas, NV
08.2021 - 12.2022
- Offered clientele information on routes, gates and terminals & assisted with any baggage and boarding concerns.
- Trained and guided team members to offer every passenger top-notch service and support.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted passengers with service to and from check in to their gate. Dispatch and delegate tasks among other team members
Artist and Jewelry Designer
AVHExpressions LLC
Las Vegas, NV
01.2018 - 11.2022
- Grew revenue and foot traffic by improving sales and service strategies.
- Purchased the best quality materials and stones for high-quality designs.
- Designed jewelry and created designs for customers or for use as prototypes.
- Adjusted designs to meet client demands.
- Evaluated pieces to assess quality and accuracy according to design.
- Kept equipment in good working order to complete adjustments as needed.
- Developed unique designs for returning clients.
Customer Service Agent
Sutherland Global
Las Vegas, NV
09.2017 - 01.2018
- Performed in-depth research to answer more complex questions.
- Worked under strict deadlines and responded to service requests and emergency call- guidelines.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Managed quality communication, customer support and product representation for each client.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Server
Barley's Casino and Brewing Co.
Henderson, NV
07.2015 - 12.2016
- Took orders and entered into POS system.
- Stocked tables with items guest requested before food arrived to tables Assisted in serving cocktails and drinks to casino guests.
- Resolved problems promptly and escalated larger concerns to management.
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
- Delivered exceptional, friendly and fast service.
- Adhered to quality expectations and standards.
Education
High School Diploma - undefined
Del Sol Highschool
Las Vegas, NV06.2011
Skills
- Food handling
- Communication skills (6 years)
- Time management (10 years)
- Cash handling (10 years)
- Computer skills (8 years)
- Live chat
- Food service (8 years)
- Quality assurance
- English (10 years)
- Phone etiquette (6 years)
- Administrative experience
- Customer service
- Typing (6 years)
- Customer support
- Organizational skills (10 years)
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Server
Angry Crab Shack
05.2026 - Current
Server/Front of House
PK Oyster Bar
05.2025 - 05.2026
Customer Service Representative
MAP Communications
11.2022 - Current
Passenger Service Agent
Prospect Airport Services
08.2021 - 12.2022
Artist and Jewelry Designer
AVHExpressions LLC
01.2018 - 11.2022
Customer Service Agent
Sutherland Global
09.2017 - 01.2018
Server
Barley's Casino and Brewing Co.
07.2015 - 12.2016
High School Diploma - undefined
Del Sol Highschool