Aissatou Royce-Diop
Minneapolis,MN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Springhill Suites By Marriott
Saint Louis Park, MN
11.2024 - Current
- Responded to inquiries and room requests made online, by phone, and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled incoming and outgoing mail and packages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed basic bookkeeping and document filing.
- Maintained a clean and organized reception area to uphold company image.
- Handled sensitive information in a confidential manner.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Server
Minikahda Club
Minneapolis, MN
05.2023 - 11.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Veterinary Technician Intern
Animal Humane Society
Golden Valley, MN
11.2023 - 04.2024
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Cleaned cages, kennels and exam rooms between patients.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Performed laboratory procedures including fecal analysis, urinalysis, blood work and skin scrapings.
- Assisted with surgical preparation of animals for spay and neuter procedures or other surgeries as needed.
Dog Handler
Destination Pet
Saint Louis Park, MN
05.2022 - 05.2023
- Ensured compliance with all relevant laws and regulations regarding animal welfare and public safety.
- Monitored dog behavior and temperament when interacting with other animals in the facility.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Cared for pets during owners' absences.
- Ensured safe and secure handling of all dogs while in the facility.
- Kept records documenting animal health, diet or behavior.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
- Managed grooming tasks including bathing, brushing, and nail trimming to maintain dogs' hygiene.
Fine Dining Server
D'amico and Sons
Minneapolis, MN
05.2021 - 02.2022
- Bussed and reset tables as needed between seating's.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Assisted other servers when needed during peak periods.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
Education
High School Diploma -
High School For Recording Arts
Saint Paul, MN08-2019
Skills
- Recommending attractions and amenities
- Hospitality services
- Customer service
- Correspondence drafting
- Room charges
- Pet interaction
- Animal observation
- Animal welfare
- Canine grooming
- Medication administration
- Food inspection
- Table resetting
- Dining customer service
- Guest seating
- Point of sale (POS) system operations
Timeline
Front Desk Receptionist
Springhill Suites By Marriott
11.2024 - Current
Veterinary Technician Intern
Animal Humane Society
11.2023 - 04.2024
Server
Minikahda Club
05.2023 - 11.2024
Dog Handler
Destination Pet
05.2022 - 05.2023
Fine Dining Server
D'amico and Sons
05.2021 - 02.2022
High School Diploma -
High School For Recording Arts