Aixa Hermoso
San Antonio,TX
Overview
6
6
years of professional experience
Work History
Server
Rita's On The River
05.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Representative
Alorica
03.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Earl J Lennard High School
Ruskin, FL05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
Timeline
Server
Rita's On The River
05.2022 - 04.2024
Customer Service Representative
Alorica
03.2018 - 09.2018
High School Diploma -
Earl J Lennard High School