AIYANA BROWN
Summary
Adept at streamlining operations, I enhanced client satisfaction at NEECIES COLLEGE OF BARBERING by leveraging top-notch organization and communication skills. Excelled in managing schedules and client relations, significantly improving the reception area's efficiency and security awareness without compromising service quality. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
1
1
year of professional experience
Work History
Receptionist
NEECIES COLLEGE OF BARBERING
06.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC06.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Security awareness
- Customer and client relations
- Scheduling
Basketball, Reading, Volunteering
Certification Of Completion Of Volunteer At Wateree Community Actions.
Additional Information
Hardworking high school graduate looking to apply teamwork, leadership and problem-solving abilities in customer service positions to further professional growth. Possesses proficiency in writing and verbal communication. Expert with large groups. Motivated and dependable, successful at managing priorities with a positive attitude.
Timeline
Receptionist
NEECIES COLLEGE OF BARBERING
06.2023 - 08.2024
High School Diploma -
Lugoff-Elgin High School