Aiyana Charity
Woodstock,VA
Summary
Dynamic and engaging Head Hostess and Server at Woodstock Cafe and Shoppes, I excelled in fostering loyalty through exceptional guest service and efficient reservation coordination. Skilled in maintaining a welcoming atmosphere and dining area, my proactive approach and communication prowess significantly enhanced team performance and guest satisfaction. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Head Hostess
Woodstock Cafe and Shoppes
Woodstock, VA
07.2021 - Current
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
Woodstock Cafe and Shoppes
Woodstock, VA
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Central High School
Woodstock, VA05.2024
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Dining area maintenance
- Table Bussing
- Safe Food Handling
- Greeting and seating
- Reservation Management
- Food station setup
Timeline
Head Hostess
Woodstock Cafe and Shoppes
07.2021 - Current
Server
Woodstock Cafe and Shoppes
07.2021 - Current
High School Diploma -
Central High School