Aiyana Iron Shield
Fort Yates,ND
Summary
Professional hospitality workers who demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Proficient at multitasking and organization, ensuring smooth operations and a positive experience for all guests.
Overview
9
9
years of professional experience
Work History
Server
Prairie Knights Casino & Resort
08.2024 - 01.2025
- Provided top-tier service, ensuring guest satisfaction and return visits.
- Coordinated with kitchen staff to ensure timely food delivery, enhancing the overall dining experience without sacrificing attention to detail.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Childcare Provider
Standing Rock Sioux Tribe
06.2022 - 07.2022
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Deli Associate
Flying J
05.2016 - 06.2017
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times maximizing productivity and food safety.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
Education
GED -
Sitting Bull College
Fort Yates, ND07-2025
Skills
- Strong work ethic
- Positive and professional
- Excellent communication
- Exceptional customer service
- Multitasking and organization
Timeline
Server
Prairie Knights Casino & Resort
08.2024 - 01.2025
Childcare Provider
Standing Rock Sioux Tribe
06.2022 - 07.2022
Deli Associate
Flying J
05.2016 - 06.2017
GED -
Sitting Bull College
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