Aiyana Ramirez
Las Vegas,USA
Summary
Dynamic service professional with extensive experience at Porsche Las Vegas, excelling in complaint handling and customer relations. Proven ability to enhance service quality through effective service reporting and database management. Recognized for training new staff and swiftly resolving customer issues, ensuring a superior experience and fostering client loyalty.
Overview
5
5
years of professional experience
Work History
Team Lead
Freeds Bakery
Las Vegas, NV
08.2025 - Current
- Trained and mentored staff on baking techniques and equipment usage for skill development.
- Monitored inventory levels and coordinated supply orders to maintain production flow.
- Developed training materials for new hires, streamlining onboarding processes for quicker integration.
Service Representative
Porsche Las Vegas
Las Vegas, NV
09.2023 - 07.2025
- Direct telephone call to the appropriate party
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Providing clerical support by copying, filing and scanning documents
- Handled complaints and questions and redirected, guest to appropriate team members
- Acted as a first point of contact and set up appointment for clients
- Received inbound calls and initiated outbound calls daily to introduce customers to products and services
- Maintain cashier drawer daily and confirm balance at end of shift , reporting total sales
Service Coordinator
AutoNation
06.2021 - 08.2023
- Handled multiple phone lines and act as a first point of contact to redirect customers to the correct department
- Confirm and created appointment for new and existing customers
- Following up with customers about appointment status and or missing appointment
- Followed up with customers about resolved issues to maintain high standards of customer service. Educated customers about billing, payment processing and support policies and procedures.
- Handled and balanced Cashier drawer daily , open and closing
Education
High School Diploma - undefined
Sunrise Mountain HighSchool
Las Vegas, NVSkills
Complaint handling
Service reporting
Appointment Setting
Customer relations
Payment acceptance
Daily Reporting
Timeline
Team Lead
Freeds Bakery
08.2025 - Current
Service Representative
Porsche Las Vegas
09.2023 - 07.2025
Service Coordinator
AutoNation
06.2021 - 08.2023
High School Diploma - undefined
Sunrise Mountain HighSchool