Aiyana Rodriguez
Gilroy,CA
Summary
Professional, friendly, energetic and engaging server with over 3 years of experience and delivering first-class dinning experience to patrons. Upbeat with a flexible approach to provide top quality and expedited customer service. Able to cater to the individual needs of customers in order to facilitate enjoyable and memorable dining experience. Strong work ethic with willingness to take initiative while remaining dedicated to enhancing the positive reputation of dining establishments.
Overview
5
5
years of professional experience
Work History
Server
Odeum Mediterranean Cuisine
03.2021 - 01.2024
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess / Server
Pineapple Village
04.2019 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Member
In-N-Out Burger
10.2018 - 03.2019
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health Sciences
San Jose State University
San Jose05.2026
Associate of Science - Health Sciences
Gavilan College
Gilroy05.2023
High School Diploma -
Gilroy High School
Gilroy, CA06.2020
Skills
- Excellent Customer Service Skills
- High-Volume Dining
- Guest Satisfaction
- Billing and Payment Processing
- Fine Dining Expertise
- Order Placement
- Table Setting
- Safe Food Handling
- Menu Memorization
- Upselling Skills
- Punctual and Dependable
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Odeum Mediterranean Cuisine
03.2021 - 01.2024
Hostess / Server
Pineapple Village
04.2019 - 02.2021
Team Member
In-N-Out Burger
10.2018 - 03.2019
Bachelor of Science - Health Sciences
San Jose State University
Associate of Science - Health Sciences
Gavilan College
High School Diploma -
Gilroy High School
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