Aiyanna Jones-Powell
Bowie,MD
Summary
Driven by a results-focused approach, I excelled at Ourisman Hyundai Genesis Bowie by leveraging my expertise in digital marketing and staff coaching to surpass sales goals. My strategic use of KPI tracking and negotiation skills fostered significant business growth, achieving a notable increase in customer satisfaction and sales volume. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Internet Sales Manager
Ourisman Hyundai Genesis Bowie
10.2022 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Updated company website with deals and product packages.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Treatment/Financial Analyst
Elite Orthodontics
09.2021 - 02.2023
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Reviewed and analyzed project spending throughout project life cycle.
- Researched macroeconomic, industry and company-specific data to inform investment decisions.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Created and maintained precise and accurate models, charts and reports.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Senior Service Consultant
Wayfair
06.2020 - 09.2021
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Executive Director
LD Solutions
03.2018 - 08.2021
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Door to Door marketing.
- Traveled to various states to help offices within the company generate sales.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT05.2025
Bachelor of Science - Healthcare Management
Ashworth College
Norcross, GA07.2024
Certificate - Data Analytics
Brainstation
Ontario, CA04.2023
Skills
- Sales techniques
- Appointment Scheduling
- Inbound Call Management
- Social Media Management
- Negotiation
- Digital Marketing
- Account development
- KPI Tracking
- Staff Coaching
- Price Quoting
- Sales strategy development
- Lead generation strategies
Timeline
Internet Sales Manager
Ourisman Hyundai Genesis Bowie
10.2022 - Current
Treatment/Financial Analyst
Elite Orthodontics
09.2021 - 02.2023
Senior Service Consultant
Wayfair
06.2020 - 09.2021
Executive Director
LD Solutions
03.2018 - 08.2021
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Healthcare Management
Ashworth College
Certificate - Data Analytics
Brainstation
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