Aiyanna Pullins
Curtis Bay,MD
Summary
Motivated Shift Supervisor experienced in fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply. Three years of experience. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
The Human Bean
03.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Data entry in a fast paced working environment to ensure success of the business.
Assistant Manager
Papayaclothing
11.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed data entry on morning and night shifts to ensure proper procedures.
Catering Staff Member
Beefalo Bobs Catering
08.2021 - 07.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked independently to fulfill customer and business needs.
- Worked independently to resolve customer issues and uphold the utmost respect in negative situations.
Cashier Team Lead
Kohls Department Store
07.2020 - 05.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Mentored new team members on sales software system operation.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Associate of Arts - General Studies (English)
Anne Arundel Community College
Arnold, MD06.2024
High School Diploma -
Northeast Highschool
Pasadena, MD06.2022
Skills
- Staff Development
- Production Preparation
- Cash Handling Expertise
- Team Member Motivation
- Coffee Machinery
- Active Learning
- Financial Management
- Technical Proficiency
- Store Opening and Closing
- Productivity Performance
- Bank Deposit Preparation
- Changing Out Tills
- Motivational Leadership
- Constructive Feedback
- Social Perceptiveness
- Negotiation and Conflict Resolution
- Safety Awareness
- Conversational Spanish
References
Professional Reference
Jayla Liles (410) 892-0181
E-mail: Jayla.Liles@gmail.com
Professional Reference
Aniso Bare (914) 770-6193
E-mail: Aniso.Bare@gmail.com
Timeline
Shift Supervisor
The Human Bean
03.2023 - 09.2023
Assistant Manager
Papayaclothing
11.2022 - 04.2023
Catering Staff Member
Beefalo Bobs Catering
08.2021 - 07.2022
Cashier Team Lead
Kohls Department Store
07.2020 - 05.2022
Associate of Arts - General Studies (English)
Anne Arundel Community College
High School Diploma -
Northeast Highschool