Aiza Abing-Theobald
Richland City,IN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Placement Consultant
My Mountain Mover
Orange, CA
08.2022 - 03.2024
- Conducts client call calibration about the opportunities.
- Sources virtual assistants (VAs) in the pool and matches the requirements of the clientele.
- Prepares all qualified VAs prior to the interviews.
- Facilitates clients, VAs, interviews, and closes the opportunities through contract signups.
- Maintained an ongoing database of qualified professionals who may be suitable for future positions.
- Conducted in-depth interviews with shortlisted candidates to assess their suitability for specific job roles.
- Provided feedback regarding unsuccessful applications in a timely manner.
- Reviewed applications received from prospective candidates against set criteria before passing them on to line clients for further consideration.
- Provided advice and guidance on career opportunities, salary expectations and CV preparation to potential candidates.
- Maintained accurate records of all placements, including CVs, interview notes and job descriptions.
- Assisted new recruits during induction processes by providing information about company policies, benefits packages and training courses.
- Assisted human resources through prescreening and interviewing of potential employees.
- Helped clients with job placement, job search classes and employment contacts.
- Sourced, qualified and conducted screening interviews with job candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Operational Trainer (Promoted)
Optum Global Solutions
Cebu, Philippines
08.2019 - 07.2022
- Company Overview: United Health Group formerly
- Train new hires with the product and processes with maximum of 30 headcounts
- Provide performance coaching for trainees
- Perform temp check coaching to assess trainees' overall engagement while in training
- Create Individual Development Plan for trainees
- Create and roll out Process Knowledge Test to gauge application and retention of discussion taught
- Lead Training-Operations calibration to present current standing of the class
- Does upskill and/or refreshers when applicable/requested
- Oversee training class and assess coaches' compliance on admin task
- Approve attendance exceptions such as tardiness and/or undertime, Vacation Leaves and Sick Leaves
- Handle and lead training initiatives/projects when off-class
- United Health Group formerly
Training Coordinator (Promoted)
Optum Global Solutions
Cebu, Philippines
04.2017 - 07.2019
- Company Overview: United Health Group formerly
- Train new hires with the product and processes with maximum of 15 headcounts
- Provide performance coaching for trainees specially the ones struggling in meeting their individual metrics
- Perform temp check coaching to assess trainees' overall engagement while in training
- Create and roll out Process Knowledge Test to gauge application and retention of discussion taught
- Lead Training-Operations calibration to present current standing of the class
- Does upskill and/or refreshers when applicable/requested
- United Health Group formerly
Customer Service Representative
Optum Global Solutions
Cebu, Philippines
06.2016 - 04.2017
- Company Overview: United Health Group formerly
- Trained to provide telephonic services by answering questions or concerns of Medical Providers regarding patient's benefits, eligibility, prior authorization, claims and appeal status
- Trained to perform basic research on claim processing validation
- Trained to do outbound calls for callers with escalated concerns
- United Health Group formerly
Education
Bachelor of Science - Tourism Management
Northwest Samar State University
Philippines01.2016
High school or equivalent -
Wright National High School
Philippines01.2012
Elementary School -
Mactan Elementary School
Philippines01.2008
Skills
- Facilitation Skills (Classroom and Virtual Setting)
- Management and interpersonal skills
- Good communication skills (oral and written)
- Can work under pressure
- General knowledge about US medical insurance processes and terminologies
- Interviewing techniques
- Client management
- Technical aptitude
- Social media proficiency
- Marketing techniques
- Candidate assessment
- Training and mentoring
- Multitasking Abilities
- Attention to detail
- Willingness to learn
- Report preparation
Certification
Civil Service – Certificate of Honor Graduate Eligibility, 03/29/16
Seminars and Trainings Attended
- Leading Effective Meetings | Client Interactions, WebEx & Self Paced
- Project Work - GROW Coaching, Optum Global Solutions
- Manager Alpha Training, Coaching for Performance, Situational Leadership II, Engaging & Inspiring People | Policies & Processes, Retaining & Engaging Talent—WEBINAR, Radisson Blu
- New Manager Program, 03/01/22, WebEx, Self-Management, Emotional Intelligence, Building Resilience, Coaching and Feedback, Performance Management, Developing People, Managing Hybrid Teams
- Leaders Retreat 2023 - Solea Resort Mactan
Languages
- Filipino
- English
Internship
Bureau of Immigration – Airport Operations Division, Mactan International Airport - Cebu Philippines, 520 hours
Personal Information
- Age: 29
- Place of Birth: Samar, Philippines
- Height: 5'1"
- Weight: 55 kgs.
- Date of Birth: 06/08/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Placement Consultant
My Mountain Mover
08.2022 - 03.2024
Operational Trainer (Promoted)
Optum Global Solutions
08.2019 - 07.2022
Training Coordinator (Promoted)
Optum Global Solutions
04.2017 - 07.2019
Customer Service Representative
Optum Global Solutions
06.2016 - 04.2017
Bachelor of Science - Tourism Management
Northwest Samar State University
High school or equivalent -
Wright National High School
Elementary School -
Mactan Elementary School
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