Aiza Carlin
Philadelphia,United States
Summary
Dynamic professional with over 10 years of diverse experience in administrative support, customer service, and healthcare operations. Expertise in delivering exceptional patient care and ensuring customer satisfaction while demonstrating reliability and strong communication skills. Proficient in managing efficient operations, multitasking effectively, and adapting to rapidly changing environments. Committed to providing compassionate assistance as a Certified Nursing Assistant, leveraging a solid foundation in nursing principles and patient care practices. Bilingual in English and Spanish, enhancing the ability to connect with a wide range of individuals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrative Assistant
Dental Care & Dental Implant Center
Philadelphia, United States
08.2017
- Managed patient schedules and processed insurance claims.
- Greeted patients warmly and facilitated payments.
- Maintained organized and efficient office operations.
Mail Carrier
United States Postal Service (USPS)
Philadelphia, United States
04.2019 - 02.2025
- Delivered mail accurately and efficiently to designated routes.
- Ensured compliance with USPS policies and procedures to maintain customer satisfaction.
- Demonstrated reliability in meeting delivery deadlines in various conditions.
Certified Nursing Assistant (CNA)
Holy Redeemer
Philadelphia, United States
02.2025 - Current
- Performed basic nursing tasks such as dressing changes and taking care of residents.
- Reported changes in patient condition to nursing staff in a timely manner.
Patient Care Technician
University of Pennsylvania Hospital
Philadelphia, United States
06.2025 - Current
- Assist nurses and other healthcare professionals with patient care tasks such as vital signs, hygiene, mobility, and monitoring.
- Provide emotional support and clear communication to patients and families.
- Ensure patient safety and comfort in a fast-paced hospital setting.
- Maintain accurate records and report any changes in patient condition.
Education
Community College of Philadelphia
Philadelphia06.2025
High School -
Little Flower Catholic High School
Philadelphia09.2010
Skills
- Customer Satisfaction
- Reliability
- Administrative Operations
- Communication Skills
- Trustworthiness
- Infection Control
- Patient Assessment
- Communication with Patients
- Health Care
- Customer Service
- Time Management
- Scheduling
Certification
American Heart Association BLS
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
University of Pennsylvania Hospital
06.2025 - Current
Certified Nursing Assistant (CNA)
Holy Redeemer
02.2025 - Current
Mail Carrier
United States Postal Service (USPS)
04.2019 - 02.2025
Front Desk Receptionist/Administrative Assistant
Dental Care & Dental Implant Center
08.2017
Community College of Philadelphia
High School -
Little Flower Catholic High School