Ronisha Miller
Indianapolis,IN
Summary
With a strong background in customer service, I consistently excel in every role I undertake. My extensive experience equips me with the skills necessary to effectively represent any company with utmost proficiency. Confident in my expertise, I am a valuable asset to any organization seeking a dedicated professional to embody their corporate values.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
Alacrity Solutions
Fishers, IN
03.2022 - Current
- Lead Receptionist
- Answer Calls
- Complete Office task
- Claims processing
- Effectively communicate with all employees
- Data Entry
- Warm/cold call transferring
- Problem solving
- Letter folding/mailing letters
Customer Service Representative
Anthem, Inc.
08.2018 - 03.2022
- Taking incoming calls
- Explaining health coverage
- Going over health claims
- Data entry
- Claims research
- Transfer sending out fax
- Assisting new hires
- Training, etc
Customer Service Consultant
Republic Services
Indianapolis, IN
04.2017 - 08.2018
- Taking incoming calls
- Setup accounts
- Assist with bill pay and billing issues
- Data entry
- Rate roll backs
- Quotes, etc
Customer Care Representative
Freedom Mortgage Corporation
Fishers, IN
01.2016 - 01.2017
- Take calls
- Assist customers
- Warm transfer calls
- Data entry
- Website assistance
- Go over bill statements
- Collect payments
- Collect on past due accounts
- Etc
Call Center Representative
Stericycle
Indianapolis, IN
09.2015 - 01.2016
- Inbound calls
- Outbound calls
- Entering data
- Warm transfers
- Etc
Direct Caregiver
Gaslite LN
01.2013 - 08.2015
- Overseer
- Clean
- Pass meds, supervise clients
- Help with dressing-hygiene, transport, cook
Production Worker
Diamond Foods
05.2010 - 12.2012
- Pack items for shipment
- Prepared shipments
- Input orders
Direct Care Giver
In His Arm Child Care Ministry
02.2009 - 05.2010
- Direct care giver
- Oversee kids
- Change diapers
- Clean work area
- Feeding
- Activities
- Put kids down for naps
Call Agent
Stericycle
01.2007 - 02.2009
- Data entry
- Answer inbound calls for recalled items
- Fill out paperwork for lead
Education
GED -
Skills
- Customer Care
- Supervising experience
- CSR
- Call Center
- Computer Literacy
- Customer Support
- Receptionist
- Staff training
- Claims processor
- Data Entry
Timeline
Front Desk Receptionist/Administrative Assistant
Alacrity Solutions
03.2022 - Current
Customer Service Representative
Anthem, Inc.
08.2018 - 03.2022
Customer Service Consultant
Republic Services
04.2017 - 08.2018
Customer Care Representative
Freedom Mortgage Corporation
01.2016 - 01.2017
Call Center Representative
Stericycle
09.2015 - 01.2016
Direct Caregiver
Gaslite LN
01.2013 - 08.2015
Production Worker
Diamond Foods
05.2010 - 12.2012
Direct Care Giver
In His Arm Child Care Ministry
02.2009 - 05.2010
Call Agent
Stericycle
01.2007 - 02.2009