Aizer Alaras
Anchorage,US
Summary
Dynamic sales and customer service professional with over 13 years of experience driving customer satisfaction and sales growth. Demonstrates strategic planning and leadership skills, excelling in team collaboration, communication, and problem-solving. Passionate about leveraging innovative approaches to enhance customer service and achieve business objectives.
Overview
14
14
years of professional experience
Work History
Barista
Little Millers
Anchorage, AK
08.2025 - Current
- Evaluated customer satisfaction metrics and implemented solutions to ensure timely resolution of concerns.
- Conducted regular cleaning and organization of workspace, prioritizing safety and optimal productivity.
- Fostered an inviting environment through friendly interactions and swift resolution of customer needs.
- Facilitated enjoyable customer experiences during high-traffic periods to promote a vibrant environment.
- Resolved customer issues efficiently, prioritizing satisfaction and strengthening customer loyalty.
- Adhered to attendance policies and maintained punctuality to enhance overall team performance.
Nail Artist
Self Employed Services
Anchorage, Alaska
03.2023 - Current
- Assisted customers with nail care and maintenance. Educated clients on proper nail hygiene. Processed transactions efficiently. Maintained cleanliness and sanitation standards.
- Assisted in upselling service packages to enhance customer experience. Managed appointment scheduling to optimize service delivery. Provided exceptional customer service by addressing inquiries promptly. Sanitized tools to maintain a clean and safe environment.
- Assisted clients with nail shaping and styling. Recommended appropriate services based on client preferences. Scheduled and updated appointments efficiently.
Guest Service Associate
Arctic Rec Center
Anchorage
01.2025 - 07.2025
- Cultivated a welcoming atmosphere for guests, enhancing overall experience and satisfaction ratings.
- Optimized check-in processes to enhance guest flow and minimize wait times during peak hours.
- Facilitated collaboration with team members to address guest inquiries swiftly.
- Engineered a digital scheduling system for events to streamline communication and boost event participation.
- Nurtured guest relationships to enhance a welcoming atmosphere and encourage repeat visits.
Foster Care Provider
Denali Family Services
Anchorage, AK
02.2022 - 11.2024
- Provided crisis intervention and emotional support during challenging times or behavioral episodes.
- Collaborated with family members to provide stability for the child within their home environment.
- Attended court hearings when necessary to advocate for the best interests of the children.
- Monitored and supported children's academic progress, including homework assistance and coordination with schools.
- Participated in continuing education opportunities related to foster care services.
- Advocated for children's educational and special needs, ensuring access to resources and support services.
- Assisted in completing homework assignments and school projects to support child's education.
- Administered medication and provided first aid care as needed, adhering to healthcare guidelines.
- Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Encouraged positive social interactions and modeled respectful behavior to teach empathy and cooperation.
- Taught life skills to prepare older foster children for independent living and transition out of foster care.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Participated in ongoing training and development to enhance skills and understand current best practices in foster care.
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
- Established behavioral modification goals and assessed progress toward goals.
- Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
Sales Agent
Clearlink
Salt Lake City
05.2023 - 12.2023
- Greeting customers, interacting, offering information and responding to customer requests, handling transactions, and solving complaints.
- Serves customer by selling products and meeting customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Child Care Assistant
Denali, CDC
Anchorage
08.2017 - 05.2018
- Led initiatives to train staff on safety protocols, ensuring alignment with facility standards. Partnered with parents to drive child development strategies, fostering a collaborative environment.
- Managed oversight of facility operations to ensure compliance with safety regulations and promote a secure atmosphere.
- Supported execution of daily lesson plans aimed at fostering children's growth and learning.
- Designed and implemented engaging activities aimed at enhancing children's social and emotional skills.
- Collaborated with team members in meetings to develop and refine childcare strategies and policies.
- Tracked children's development to identify opportunities for academic improvement.
- Enhanced emotional well-being through compassionate dialogue and reliable assistance in times of adversity.
- Administered behavior management techniques to promote positive conduct and adherence to established rules.
Equipment Specialist
Polaris Industries
Roseau, United States
06.2015 - 09.2016
- Facilitated assembly of various manufactured equipment to ensure operational readiness.
- Partnered with operations team to ensure timely completion of high-volume workloads, supporting seamless operations.
- Led team initiatives to optimize assembly of new equipment orders. Coordinated with cross-functional teams to develop strategic approaches for efficient order processing. Drove improvements in equipment assembly workflows.
- Developed and implemented maintenance schedules to ensure optimal equipment performance.
- Executed troubleshooting procedures for equipment malfunctions to reduce downtime and maintain productivity.
- Designed and executed inventory management strategies for spare parts and tools to streamline supply chain operations.
- Conducted analysis of equipment performance metrics to drive continuous improvement initiatives.
- Maintained accurate and current spreadsheets to facilitate tracking of capital expenditure usage and overall departmental financials.
- Coordinated repairs and vendor management to ensure minimal disruption in inventory availability.
Customer Service Specialist
Dairy Queen
Roseau, United States
08.2012 - 11.2014
- Enhanced customer satisfaction and engagement through efficient and professional order fulfillment practices.
- Mitigated customer complaints through order corrections and the implementation of service incentives to enhance satisfaction.
- Oversaw customer transactions and addressed inquiries effectively. Collaborated with team members to enhance daily operational efficiency. Upheld precise cash handling protocols to ensure financial integrity.
- Facilitated customer satisfaction by promptly responding to inquiries and effectively resolving issues.
- Supported operations by ensuring a clean and organized dining environment to enhance guest satisfaction.
- Executed task management in a dynamic environment, prioritizing customer satisfaction throughout operations.
- Developed and delivered comprehensive training programs for new employees to ensure adherence to operational standards and enhance customer interactions.
- Responded swiftly to changes in company policies and procedures to maintain high standards of information accuracy for customers.
- Resolved customer issues swiftly and professionally to enhance overall satisfaction.
Customer Service
Spectrum
Murray
03.2020 - 2021
- Delivered exceptional service by greeting customers and addressing inquiries with efficiency and professionalism.
- Handled high call volumes and billing transactions to ensure seamless customer service.
- Oversaw accurate tracking of orders to support timely delivery and improve customer satisfaction.
- Coordinated service delivery efforts to ensure optimal customer satisfaction.
- Applied analytical skills to identify and fulfill customer requirements, enhancing satisfaction.
- Facilitated appointment scheduling to enhance customer satisfaction and service efficiency.
- Cultivated positive customer interactions to enhance overall service experience.
- Fostered strong partnerships with clients to enhance overall customer satisfaction.
Education
Undergraduate - Dental Hygiene
University of Anchorage Alaska
Anchorage, AK, United States03.2023
High School Diploma -
Roseau High School
Minnesota06.2016
Skills
Executed comprehensive strategic planning initiatives to align organizational goals
Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Directed project management initiatives to ensure timely delivery and adherence to quality standards
Utilized Microsoft Office applications to assist in document creation and data organization Supported team members in preparing presentations and reports Maintained accurate records using Excel spreadsheets
Assisted in creating engaging presentations using PowerPoint Supported team members in developing visual aids for effective communication Contributed to the organization of presentation materials for meetings
Optimized scheduling and prioritization of tasks to enhance productivity
Facilitated effective communication strategies across departments
Executed strategic problem-solving initiatives to enhance operational efficiency
Assisted teams in completing projects by fostering open communication and collaboration Supported team members in achieving shared goals through effective coordination Contributed to a positive team environment by encouraging participation and idea sharing
Languages
English
Tagalog
Interests
Fitness/Sports
Reading/Self-Development
Cooking/Baking
Travel
Music
Volunteering
Timeline
Barista
Little Millers
08.2025 - Current
Guest Service Associate
Arctic Rec Center
01.2025 - 07.2025
Sales Agent
Clearlink
05.2023 - 12.2023
Nail Artist
Self Employed Services
03.2023 - Current
Foster Care Provider
Denali Family Services
02.2022 - 11.2024
Customer Service
Spectrum
03.2020 - 2021
Child Care Assistant
Denali, CDC
08.2017 - 05.2018
Equipment Specialist
Polaris Industries
06.2015 - 09.2016
Customer Service Specialist
Dairy Queen
08.2012 - 11.2014
Undergraduate - Dental Hygiene
University of Anchorage Alaska
High School Diploma -
Roseau High School