AJ Johnson
Locust Grove,GA
Summary
Goal-minded Manager with extensive experience in the plasma industry. Adept at ensuring quality assurance, maintaining regulatory standards, and conducting internal audits. Skilled in departmental operations management, phlebotomy functions, and project leadership. Experienced in CPR/AED, temperature measurement, and scheduling and budgeting. Familiar with FDA audits, lab operations, and GHA audits. Committed to operational improvements and compliance with OSHA standards. Effective in technique instruction, technical troubleshooting, and equipment calibration. Skilled at blood sample collection, specimen handling, and plasma donation. Proficient in competency assessment and validation standards. Proactive in implementing corrective actions and managing facility operations. Knowledgeable in antibody screening and plasmapheresis. Diligent in following SOPs
Overview
19
19
years of professional experience
Work History
Center Director
Join Parachute
05.2023 - Current
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Center Manager (NCD)
CSL Plasma
02.2016 - 05.2023
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Evaluated and enhanced training programs to strengthen operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Produced audit reports.
- Prepared audit programs and documentation in alignment with state regulations, FDA, GHA and EU regulatory requirements.
- Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.
- Reported audit findings, covering compliance issues related to FDA, GHA and EU regulatory requirements.
- Performed internal audits of financial, Quality and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Explained risk and compliance concepts to managers and executives.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Coordinated with external auditors and documented process reviews.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Investigated discrepancies discovered during auditing process.
- Recommended new methods to improve internal controls and operating efficiency.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Kept facility in compliance with all applicable standards and laws.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Company Commander
United States Army Reserve
12.2005 - Current
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
- Managed all aspects of administrative and personnel needs of ground supply operations
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Developed standard operating procedures and document workflows for current and future process steps
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Conducted training and change management processes to improve operations
- Maintained combat readiness of 12 officers and 221 soldiers
- Mentored junior officers and enlisted personnel, contributing to their professional growth and career progression.
Manager
Wheeler Materials Handling
08.2017 - 05.2019
- Managed executive calendars to strategically coordinate meetings and appointments
- Used Expensify to track expense claims and prepare expense reports for management
- Performed accounting activities by preparing expense reports, purchase orders and invoices
- Monitored office supplies to order and replenish stock when necessary
- Answered multiple console telephone system to direct calls to appropriate personnel
- Used Microsoft Office and Mac IOS to create presentations, reports and spreadsheets
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Processed incoming shipments upon package receipt by scanning boxes and envelopes to update system
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Created and enforced detailed organization processes to increase quality service standards
- Tracked production and quality control systems to detect production problems
- Managed timely and effective replacement of damaged or missing products
- Greeted customers and directed to requested products
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Verify and review forms and reports for compliance with company regulations and procedures
- Enter and track information into appropriate computer programs
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Set up and maintained physical and electronic filing systems
- Processed financial documents including contracts, expense reports and invoices
Production Manager
Tailgate Guys
05.2014 - 02.2016
- Material handling expertise
- Boosted productivity by 42% through direction, preparation and
- Customer-oriented implementation of training programs and initiatives
- Inventory management specialist
- Planned, organized and managed operations, including ordering
- Project management materials and supplies, workflow management and timely production
- OSHA regulations
- Planned, directed, coordinated and assigned manpower to meet
- Team leadership aggressive production schedules
- Accounts payable and receivable
- Assessed manufacturing processes and recommended improvements
- Expense reporting to increase productivity
- Data entry
- Contributed to company growth by delivering quality customer
- Clear oral/written communication service to foster growth and retention
- Office management
- Supported machine operators in setup and operation of production
- Team building equipment resulting in efficient runs
- Credit and collections
- Recommended and executed quality improvements for production and product quality
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction Education
- Managed documentation of and training on production procedures
Financial Care Representative
T-Mobile US Inc
05.2013 - 12.2014
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Completed training in topics such as credit management and civil court practices to maintain up to date knowledge
- Supervised staff of collectors, monitoring phone calls and letters
- Researched accounts and completed due diligence to resolve collection problems
- Created daily and weekly cash reports for accounting management
- Generated and mailed updated statements
- Created specific methods to determine proper process for each customer type
- Used various resources to produce resolutions for customer accounts
- Conducted investigations of customer accounts and payment histories
- Processed payments and applied to customer balances
- Set up and updated customer accounts with interactions, payments and personal information
- Filed and addressed employee complaints in accordance with company policies and government regulations
- Trained and monitored new employees on collection methods, documentation requirements and performance strategies
- Reviewed, researched and corrected discrepancies and customer concerns
- Used information gathered from customers to introduce other products that suited customer needs
- Effectively managed approximately 300 inbound and outbound calls daily
- Handled irate customers smoothly to achieve performance targets
- Advised debtors on payment options and set up payment plans
Collections Representative III
Fidelity Information Services
02.2011 - 05.2013
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Maintained compliance with fair debt practices and regulatory guidelines
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals
- Directed day-to-day collections functions, including recruiting, training and developing high-performing teams
- Investigated accounts with balance errors using accounting software
- Negotiated with accountholders to devise repayment plans and minimize collections receivables
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Performed targeted collections on past due accounts aged over 90 days
Education
Master of Psychology - Educational Psychology
University of Alabama at Birmingham
Birmingham, ALBachelor of Science - Criminal Justice
The University of Alabama
Tuscaloosa, ALSkills
- Quality Assurance
- Internal Audits
- Operations Management
- Project leadership
- Certifications and Licenses Audit
- CPR/AED
- Scheduling and budgeting
- Working with MS Word documents
- FDA Audit
- GHA Audit
- OSHA standard
- Technical Troubleshooting
- Blood Sample Collection
- Plasma Donation
- Validation Standards
- Corrective Actions
- Antibody Screening
- Following Sops
- Regulatory Standards
- Departmental Operations Management
- Phlebotomy Functions
- Vendor Contracts
- Data Security
- Temperature Measurement
- Collections Procedures
- Customer Management
- Lab Operations
- Operational Improvements
- Technique Instruction
- Calibrate Equipment
- Specimen Handling
- Competency Assessment
- File Documents
- Facility Management
- Plasmapheresis
- Goal Minded
- Training and coaching
- Team Development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Center Director
Join Parachute
05.2023 - Current
Manager
Wheeler Materials Handling
08.2017 - 05.2019
Center Manager (NCD)
CSL Plasma
02.2016 - 05.2023
Production Manager
Tailgate Guys
05.2014 - 02.2016
Financial Care Representative
T-Mobile US Inc
05.2013 - 12.2014
Collections Representative III
Fidelity Information Services
02.2011 - 05.2013
Company Commander
United States Army Reserve
12.2005 - Current
Master of Psychology - Educational Psychology
University of Alabama at Birmingham
Bachelor of Science - Criminal Justice
The University of Alabama
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