Hi, I’m
AJ LaBonte
Broomfield,CO
Summary
Highly-motivated Dental Office manager with in-depth knowledge and progressive experience in dental and speciality practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
23
years of professional experience
1
Certification
Work History
Sage Dental CareLafayette, CO
Dental Office Manager
03.2023 - 07.2023
Job overview
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers. I'm big on providing transparency and clarity on top of "The customer is always right, case by case"
Sloan's Lake DentalDenver, CO
Dental Office Manager
08.2022 - 02.2023
Job overview
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Family Dentistry CO SprgsColorado Springs, CO
Dental Office Manager
03.2019 - 07.2022
Job overview
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Prospected for new business using databases and other strategies to generate sales.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training and teambuilding activities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
University of Colorado School of Dental MedicineAurora, CO
Accounting Technician II
08.2018 - 03.2019
Job overview
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
University of Colorado BoulderBoulder, CO
Accounting Technician II
03.2017 - 05.2018
Job overview
- Coded invoices and other records to maintain organized and accurate records.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Compiled general ledger entries on short schedule with near-perfect accuracy.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Monitored loans and accounts payable to confirm payments are current.
- Reconciled or entered report discrepancies found in financial records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
YRC FreightAurora, CO
Dock Worker
10.2013 - 03.2017
The Original Pancake House - BoulderBoulder, CO
Operations Manager
09.2010 - 09.2013
WalgreensWestminster, CO
Assistant Store Manager
09.2006 - 10.2010
Integrity Auto Sales And AccDenver, CO
Paintless Dent Repair Technician- Sales
08.2004 - 08.2006
University of Colorado BoulderBoulder, CO
Accounting Tech II
03.2004 - 08.2004
Toys"R"UsWestminster, CO
Cashier Team Lead
08.2002 - 03.2004
City ParkWestminster, CO
Lifeguard
05.2000 - 08.2002
Education
FRCC
from Public Administration
Front Range Community
Business Management
Skills
- High-Volume Environments
- Implementation Guidance
- Operational Requirements
- Software Applications
- Accounts Payable and Accounts Receivable
- Patient Care
- Office Meetings
- Operational Efficiency
- Budget Management
- Workflow Coordination
- Staff Training
- Data Analysis and Modeling
Certification
Basic Life Support (BLS) September 2018 to September 2020
CPR/AED December 2018 to December 2020
CPR/AED & First Aid
Driver's License Forklift Certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Dental Office Manager
Sage Dental Care
03.2023 - 07.2023
Dental Office Manager
Sloan's Lake Dental
08.2022 - 02.2023
Dental Office Manager
Family Dentistry CO Sprgs
03.2019 - 07.2022
Accounting Technician II
University of Colorado School of Dental Medicine
08.2018 - 03.2019
Accounting Technician II
University of Colorado Boulder
03.2017 - 05.2018
Dock Worker
YRC Freight
10.2013 - 03.2017
Operations Manager
The Original Pancake House - Boulder
09.2010 - 09.2013
Assistant Store Manager
Walgreens
09.2006 - 10.2010
Paintless Dent Repair Technician- Sales
Integrity Auto Sales And Acc
08.2004 - 08.2006
Accounting Tech II
University of Colorado Boulder
03.2004 - 08.2004
Cashier Team Lead
Toys"R"Us
08.2002 - 03.2004
Lifeguard
City Park
05.2000 - 08.2002
FRCC
from Public Administration
Front Range Community
Business Management