A.J. Williams
Riverside,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented, problem solver, dependable.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Veterinary Field Representative
Gateway Pet Cemetery and Crematory
San Bernardino, CA
10.2021 - Current
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Safeguarded confidential information by adhering to strict data privacy protocols in the handling of sensitive client records.
- Maintained daily report documents, memos and invoices.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, and record keeping for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Lab Technician Assistant
University of California, Riverside
Riverside, CA
10.2016 - 10.2021
- Performed daily assigned tasks
- Maintains a clean and organized work area for laboratory technicians, undergraduate and graduate students
- Assists in record keeping of daily room temperature, humidity, tasks and inventory counts
- Input information into reports and followed up with staff about treatment protocols
- Provide plenty of ready to use materials in each room
- Communicated quickly and effectively via Outlook 365 with all staff, students and Private Investigators
Lab Animal Caretaker
21st Century Medicine
Fontana, CA
06.2012 - 10.2016
- Conduct general husbandry tasks on a daily basis including daily care of and administering of treatments as directed by veterinarian
- Record keeping of room temperature, humidity levels, washing and sanitizing of cages and equipment in the Vivarium.
- SOP editing and updated for staff on a regular basis specific to husbandry department and general lab safety
- On safety committee to maintain safe working environment in the labs, vivariums and warehouse
- Approved to receive packages into inventory and input into all systems
- Responsible for daily, weekly and monthly maintenance of the autoclave
- Prepare surgical packs and instruments for multiple surgeries
- Assisted with necessary preparations of animals prior to surgeries
- Maintain ORs prior to and after surgeries
- Created tissue sample archive database in Excel
- Efficient at maintaining clear and concise records for the IACUC.
Teaching Assistant - Animal Handling & Restraint
Mt. San Antonio College
Walnut, CA
02.2010 - 06.2012
- Set up and organization of lab materials
- Assisted professor with teaching of lab activities
- Assisted students in learning the proper methods of restraining animals.
Farm Crew
Mt. San Antonio College
Walnut, CA
12.2009 - 02.2012
- Repaired and maintained pasture fencing
- Cleaned and maintained livestock and farm equipment facilities
- Operation of tractors for pasture maintenance and cleaning of livestock pens.
Beef Herdsmen
Mt. San Antonio College
Walnut, CA
12.2009 - 12.2011
- Daily care of cattle herd including monitoring of feed intake
- Maintained health records and general record keeping
- Assisted in sales and maintaining of client relations
- Knowledge of USDA and IACUC regulations.
Ranch Hand
ET Cattle Co.
Oak Hills, CA
08.2005 - 08.2008
- Assisted in daily care routine of cattle
- Prepare cattle for sale
- Preparation of sale documents
- Assisted in vaccination of cattle
- Maintained cooler system and fans used in cattle barn
- Assist with inventory of purchased and sold equipment
- Assist with feed inventory
- Fed and maintain sheep and swine on facility.
Education
Livestock Business Management - Animal Science, Registered Veterinary Technician
Mt. San Antonio College
Walnut, CACertification in Farm Equipment Technology -
Mt. San Antonio College
Walnut, CA01.2013
Certification in Medical Terminology: Transcription of Medical Orders -
Mt. San Antonio College
Walnut, CA01.2013
Diploma -
Apple Valley Senior High School
Apple Valley, CA01.2008
Skills
- Goal-oriented mindset
- Customer Relations
- Effective negotiation
- Order documentation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Decision-Making
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
- Professionalism
- Continuous Improvement
- Written Communication
Certification
ALAT Certification
Timeline
Veterinary Field Representative
Gateway Pet Cemetery and Crematory
10.2021 - Current
Lab Technician Assistant
University of California, Riverside
10.2016 - 10.2021
Lab Animal Caretaker
21st Century Medicine
06.2012 - 10.2016
Teaching Assistant - Animal Handling & Restraint
Mt. San Antonio College
02.2010 - 06.2012
Farm Crew
Mt. San Antonio College
12.2009 - 02.2012
Beef Herdsmen
Mt. San Antonio College
12.2009 - 12.2011
Ranch Hand
ET Cattle Co.
08.2005 - 08.2008
Livestock Business Management - Animal Science, Registered Veterinary Technician
Mt. San Antonio College
Certification in Farm Equipment Technology -
Mt. San Antonio College
Certification in Medical Terminology: Transcription of Medical Orders -
Mt. San Antonio College
Diploma -
Apple Valley Senior High School