Aja Grizzard
San Antonio,TX
Summary
Conscientious professional with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to client satisfaction and internal collaboration.
Overview
4
4
years of professional experience
Work History
Service Agent
GOOSEHEAD INSURANCE
Remote
01.2023 - Current
- Maintains an active Texas property and casualty insurance license (license number 2951008)
- Partners with customers, carriers, adjusters, and underwriters to effectively resolve issues through phone, email and chat.
- In a fast-paced environment, answers inbound calls and makes outbound calls to assist clients with policy services for various insurance carriers, initiates and completes endorsements, assists with underwriting issues, and assists with annual or biannual renewals
- Services complex client account portfolios by educating clients on different coverages specific to their policies and their carriers.
- Navigates multiple carrier websites, Salesforce CRM, and other omnichannel functions
- Maintains high level of metrics, same day resolutions, schedule adherence, productivity, and client retention.
- Participates in shadowing for trainees and discovery day of potential hires.
Crisis Text Volunteer/Intern
CRISIS TEXT LINE
Remote
08.2022 - 04.2023
- Under the supervision of MSW and LCSW supervisors, provided emotional support and crisis intervention to individuals in distress via chat.
- Performed risk assessments for self-harm or suicidal ideation on all texters.
- Attended weekly platform supervision and monthly field supervision to continue education on best ways to support texters in crisis
- Flagged emergency conversations while engaging texter and notified MSW or LCSW supervisor for additional support
- Provided referrals to community organizations such as shelters or substance abuse treatment centers.
Case Care Specialist
FAMILY TAPESTRY
San Antonio, Texas
04.2020 - 07.2021
- Managed a revolving caseload of up to 100-130 clients of a diverse and at risk population ranging from birth to 22 years of age
- Coordinated and collaborated on the intake, transport, placement, current care, and discharge processes of clients using state minimum standards
- Assessed client's needs for services such as mental health counseling, parenting classes, or substance abuse treatment.
- Collaborated with community partners to ensure continuity of care for clients.
- Attended trainings related to child welfare topics such as trauma-informed care and cultural competency.
MSW Student Intern
MIND YOUR SELF COUNSELING
San Antonio, Texas
03.2020 - 05.2021
- Under the supervision of the LCSW Supervisor, conducted intake interviews and utilized assessments tools to assess emotional, functional, and/or psychological conditions
- Offered psychotherapeutic services and crisis intervention services when appropriate to de-escalate situations and address immediate needs.
- Participated in weekly supervision meetings with clinical supervisor to review cases and discuss best practices.
- Maintained accurate records of client progress and updated case notes as necessary.
- Assisted in the social media management and marketing to increase community engagement and promote health and wellness.
Education
Master of Social Work Candidate - Social Work
Our Lady of The Lake University
San Antonio, TX01-2025
Certification of Fluency in American Sign Language -
Midlands Technical College
West Columbia01.2016
Bachelor of Health Sciences - Communication Disorders
Governors State University
University Park05-2015
Skills
- Interpersonal skills
- Case management
- Therapy
- Research
- Crisis intervention
- Risk assessments
- Advocacy
- Intake
- Mental Health Assessments tools
- Psychotherapy
- Suicide prevention strategies
- Treatment planning
- Legal document handling
Timeline
Service Agent
GOOSEHEAD INSURANCE
01.2023 - Current
Crisis Text Volunteer/Intern
CRISIS TEXT LINE
08.2022 - 04.2023
Case Care Specialist
FAMILY TAPESTRY
04.2020 - 07.2021
MSW Student Intern
MIND YOUR SELF COUNSELING
03.2020 - 05.2021
Master of Social Work Candidate - Social Work
Our Lady of The Lake University
Certification of Fluency in American Sign Language -
Midlands Technical College
Bachelor of Health Sciences - Communication Disorders
Governors State University
Similar Profiles
April MarshallApril Marshall
Licensed Insurance Agent at Goosehead InsuranceLicensed Insurance Agent at Goosehead Insurance
Lauren ConstantineLauren Constantine
Account Executive at Goosehead InsuranceAccount Executive at Goosehead Insurance
Matthew BrosigMatthew Brosig
Sales Manager at Goosehead InsuranceSales Manager at Goosehead Insurance