Aja Honora
Summary
Dedicated healthcare support professional with strong communication and problem-solving skills. Skilled in handling inquiries, verifying information, and maintaining accurate records in fast-paced environments. Committed to resolving concerns and enhancing customer experience.
Overview
8
8
years of professional experience
Work History
Ambulatory Service Representative II
Kelsey-Seybold Clinic
Houston, TX
07.2019 - 08.2021
- Coordinated patient check-in and check-out processes at Kelsey-Seybold Clinic ambulatory service desks, ensuring smooth operations and positive patient experiences.
- Assisted patients with inquiries about appointments, account information, and healthcare services, fostering clear and respectful communication to enhance patient satisfaction.
- Updated and maintained accurate patient demographics and insurance information in Epic, ensuring completeness and currency to support efficient patient care.
- Verified and processed patient information and payments accurately, upholding confidentiality and HIPAA compliance to safeguard patient trust.
- Reviewed and resolved discrepancies in patient information, enhancing data accuracy to support effective patient care.
- Managed multiple patient service responsibilities in a fast-paced clinical environment while maintaining accuracy and meeting daily priorities.
Radiology Clerk
Kelsey-Seybold Clinic
Houston, TX
11.2015 - 01.2019
- Coordinated retrieval, verification, and organization of patient records and radiology reports, improving clinical workflow efficiency.
- Maintained turnaround timelines by preparing mammogram records and supporting materials for physicians’ next-day readings.
- Sourced and processed records from internal and external systems to meet patient and clinical information requests.
- Resolved patient inquiries regarding medical records, collaborating with departments to ensure timely access to requested information.
- Audited patient information and medical documentation for accuracy and completeness while protecting HIPAA confidentiality.
- Managed multiple records management priorities in fast-paced setting, ensuring high accuracy and meticulous attention to detail.
HIM Clerk
Harris Health
Houston, TX
05.2013 - 11.2015
- Facilitated processing and release of medical information in alignment with HIPAA and organizational policies, upholding patient confidentiality.
- Ensured accuracy and completeness of records and documentation during processing of medical record requests, enhancing data integrity.
- Managed medical information requests, delivering timely and professional responses in accordance with established procedures.
- Maintained patient medical records, ensuring confidentiality of sensitive health information and compliance with privacy regulations.
- Entered and maintained patient information in electronic and internal record systems with attention to accuracy and detail.
Education
Bachelor of Science - Health Information Management
Texas Southern University
Houston, TXSkills
Timeline
Ambulatory Service Representative II
Kelsey-Seybold Clinic
07.2019 - 08.2021
Radiology Clerk
Kelsey-Seybold Clinic
11.2015 - 01.2019
HIM Clerk
Harris Health
05.2013 - 11.2015
Bachelor of Science - Health Information Management
Texas Southern University