Kourtney Taylor

Strives to create and maintain a culture of safety and service excellence throughout the following accountabilities

Greets and interacts with the patient in a pleasant and professional manner on the phone or in person in the emergency room.

Listen carefully and communicate clearly with patients to ensure understanding of the patient's request. Analyzing problems from the customer's point of view.

Anticipates the individual patient situations appropriately and delivers seamless patient customer service.

Handles stressful patient interactions, identifies opportunities to improve the patient experience. Insurance verification, co-pay collection.

• Welcoming customers to Lowe's and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
• Helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.
• In addition, listening to customers, using expertise to help customers, and loading merchandise for customers.
• Remain vigilant and report any safety or security concerns around the entrance of the store.
• Resolved customer complaints through effective communication and problem-solving.
• Processed returns and exchanges following company policies and procedures.
• Maintained knowledge of store promotions and product offerings for customer support.
• Collaborated with team members to enhance customer service experiences.

• Greeting customers, answering phones, collecting funds, pet walking, store maintenance, inventory, and scheduling.
• Assisted in grooming pets using safe and effective techniques.
• Maintained cleanliness of grooming area and equipment daily.
• Handled customer inquiries and scheduled appointments for pet grooming.
• Provided excellent customer service to pet owners during visits.
• Educated pet owners on grooming care and maintenance practices.