Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Aja Leitao

Aja Leitao

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent- Auto Customer Service

Geico
06.2023 - 08.2023


  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Team Lead

Potomac Family Dining Group
06.2022 - 05.2023


  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Server/ Bartender

Potomac Family Dining Group
12.2020 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender

Carlos O'kellys 2860 Jefferson
03.2020 - 10.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Indian River High School
Chesapeake, Va
06.2016

Skills

  • Credit and Debt Card Processing
  • Customer Service and Assistance
  • Policy Adjustment Knowledge
  • Client Needs Analysis
  • Agent Support
  • Verbal and Written Communication
  • Team Leadership
  • Issue and Conflict Resolution
  • Schedule Preparation
  • Food and Beverage Management
  • Employee Training

Certification

  • Insurance Producer License
  • ServSafe Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Licensed Insurance Agent- Auto Customer Service

Geico
06.2023 - 08.2023

Team Lead

Potomac Family Dining Group
06.2022 - 05.2023

Server/ Bartender

Potomac Family Dining Group
12.2020 - 06.2022

Bartender

Carlos O'kellys 2860 Jefferson
03.2020 - 10.2020

High School Diploma -

Indian River High School

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Aja Leitao