Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aja McGlothen

Ruston,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Advance America
12.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Mental Health Assistant

Louisiana Methodist Children Home
02.2020 - 06.2021
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.

Assistant Store Manager

Sonic Drive In
07.2016 - 03.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

High School Diploma -

Ruston High School
Ruston
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Professional telephone demeanor
  • Customer Service and Communication
  • Attention to Detail
  • Adaptability

Timeline

Customer Service Representative

Advance America
12.2022 - 05.2023

Mental Health Assistant

Louisiana Methodist Children Home
02.2020 - 06.2021

Assistant Store Manager

Sonic Drive In
07.2016 - 03.2019

High School Diploma -

Ruston High School

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