Aja Munroe
Poughkeepsie,NY
Summary
Dynamic professional with experience as an Office Assistant at the Department of Social Services, excelling in customer service and time management. Proven ability to enhance workflow efficiency and maintain documentation accuracy. Resourceful in developing customized employment plans as a Job Coach, fostering client success through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Office Assistant
Department of Social Services
Poughkeepsie, NY
06.2021 - Current
- Supported office operations by organizing files and maintaining documentation accuracy.
- Assisted in scheduling appointments and managing calendars for team members.
- Communicated effectively with clients and vendors to ensure timely information exchange.
- Processed incoming correspondence and prioritized tasks for efficient workflow management.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Job Coach
Dutchess BOCES
Poughkeepsie, NY
05.2017 - 03.2020
- Developed customized employment plans for clients to enhance job readiness and confidence.
- Collaborated with local businesses to identify job opportunities tailored to client skills and interests.
- Monitored client progress, providing ongoing support and feedback to ensure successful employment outcomes.
- Implemented assessment tools to evaluate client strengths, weaknesses, and career aspirations effectively.
- Trained new staff on coaching methodologies and best practices for supporting diverse populations in job searches.
Education
CNA Certificate - Certified Nurse Aid
Dutchess BOCES
Poughkeepsie04-2017
GED -
Dutchess Community College
Poughkeepsie, NY06-1996
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Resourceful
- Prioritizing work
- Professional and mature
- Bookkeeping
Timeline
Office Assistant
Department of Social Services
06.2021 - Current
Job Coach
Dutchess BOCES
05.2017 - 03.2020
CNA Certificate - Certified Nurse Aid
Dutchess BOCES
GED -
Dutchess Community College