Aja Rayme
Houston,Texas
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Supervisor
Chick-fil-A
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
Lead Teacher
Primrose Schools
06.2022 - 08.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
Cashier
Taco Bell
06.2017 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX12.2024
High School Diploma -
Westfield High School
Houston, TX06.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Customer Relations
- Conflict Resolution
- Complex Problem-Solving
- Operations Management
- Negotiation
- Customer Service
- Critical Thinking
- Active Listening
Timeline
Supervisor
Chick-fil-A
08.2023 - Current
Lead Teacher
Primrose Schools
06.2022 - 08.2023
Cashier
Taco Bell
06.2017 - 06.2022
Bachelor of Science - Psychology
Prairie View A & M University
High School Diploma -
Westfield High School