Aja VonReichenbach
Jacksonville,NC
Summary
Versatile and dynamic, with a proven track record at GPM Investments, I excel in customer service and team leadership. Demonstrated ability to enhance operational efficiency and foster customer relations, contributing significantly to business growth. Skilled in conflict resolution and workload management, I drive teams towards achieving exceptional service standards.
Overview
13
13
years of professional experience
Work History
Assistant Manager
GPM Investments
Jacksonville, NC
01.2023 - Current
- Coordinated daily activities ensuring streamlined functioning of the establishment.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Warehouse Worker
Penguin Random House
Westminster, MD
03.2019 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Sales Associate
Sears
Westminster, MD
06.2015 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Veterinary Assistant
Mountainside Veterinary Hospital
Reisterstown, MD
01.2012 - 04.2015
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
Education
Veterinary Science
Penn Foster Career School
Scranton, PASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Customer rapport
- Sales strategies
- Policy enforcement
Timeline
Assistant Manager
GPM Investments
01.2023 - Current
Warehouse Worker
Penguin Random House
03.2019 - 04.2021
Sales Associate
Sears
06.2015 - 10.2015
Veterinary Assistant
Mountainside Veterinary Hospital
01.2012 - 04.2015
Veterinary Science
Penn Foster Career School