Aja Wills
Detroit,MI
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and repeat business for Lena's Creations through empathetic conflict resolution and active listening. Trained and led teams at Tropical Smoothie Cafe, demonstrating critical thinking and problem-solving abilities. Achieved significant improvements in efficiency and customer satisfaction, underscoring my commitment to results and excellence in customer relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lena's Creations
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked remote to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Chef
Detroit Institute of Arts
09.2023 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Cashier
Detroit Institute of Arts
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Tropical Smoothie Cafe
08.2020 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Community Child Care Worker
Magic Moments Day Care
04.2018 - 05.2020
- Supported families in need with community resources, leading to improved family dynamics and overall wellbeing.
- Fostered strong relationships with parents through consistent communication, establishing trust and partnership in the caregiving process.
- Developed age-appropriate activities and crafts to engage children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in building social skills through group activities and guided interactions, contributing to creating a sense of community among peers.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated with parents to discuss students progress throughout the day and any concerns that may have been regarding children.
Cook
Edge Group
06.2018 - 08.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Diploma Success
Harper Woods, MI06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
Timeline
Customer Service Representative
Lena's Creations
11.2023 - Current
Chef
Detroit Institute of Arts
09.2023 - Current
Cashier
Detroit Institute of Arts
09.2023 - Current
Shift Leader
Tropical Smoothie Cafe
08.2020 - 09.2021
Cook
Edge Group
06.2018 - 08.2019
Community Child Care Worker
Magic Moments Day Care
04.2018 - 05.2020
High School Diploma -
Diploma Success