A. Jade Knox
Bonita,CA
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Switch Fitness
01.2023 - 05.2023
- Greeted guests and incoming calls, ensuring a positive and welcoming atmosphere upon their arrival while providing any information about the gym
- Managed membership inquiries, registrations, and cancellations; utilizing the gym's software systems effectively and accurately
- Handled cash transactions, processed membership fees, and maintained accurate financial records, ensuring proper billing and accounting procedures were followed
Sales Associate
Closet World
07.2022 - 10.2022
- Provided customers with product information, answered inquiries, and offered recommendations to enhance their buying experience
- Processed large transactions accurately and efficiently, handling cash, credit card, and other payment methods
- Communicated often with management to further sharpen my sales skills and to relay important information to one another
Shift Leader
Dominos Pizza Inc.
05.2017 - 04.2022
- Dominos (multiple roles & locations)
- Oversaw and coordinated daily operations during assigned shifts, ensuring efficient delivery of high-quality products and excellent customer service in a fast-paced environment
- Managed a team of employees, providing guidance, training, and support to ensure smooth workflow, adherence to company standards, and effective resolution of customer concerns
- Implemented and enforced food safety and hygiene procedures, following Domino's standards and local regulations, to maintain a clean and safe working environment
Tennis Instructor
City Of Mount Vernon, IL
06.2013 - 11.2021
- Developed group and individualized lesson plans for dozens of students at a time
- Effective communication with a variety of parents, coaches, athletes, etc
Membership Representative
The Hub
04.2019 - 08.2020
- The Hub
- Retained ever-changing information about the facility
- Guided tours through the building while engaging the guest(s)
Front Desk Associate
Stress Knot Massage
01.2012 - 12.2017
- Appointment scheduling
- Operated POS: Mindbody Online
Education
Associate of Arts - General Studies
Rend Lake College
Ina, IL05.2017
Associate of Science - General Studies
Rend Lake College
Ina, IL05.2017
Skills
- Coaching
- Problem-solving
- Editing/proofreading
- Empathy/caring
- Creative thinking
- Flexibility
- Organizing
- Customer service
- Managing & training
- Calculating
- Attention to detail
Timeline
Customer Service Representative
Switch Fitness
01.2023 - 05.2023
Sales Associate
Closet World
07.2022 - 10.2022
Membership Representative
The Hub
04.2019 - 08.2020
Shift Leader
Dominos Pizza Inc.
05.2017 - 04.2022
Tennis Instructor
City Of Mount Vernon, IL
06.2013 - 11.2021
Front Desk Associate
Stress Knot Massage
01.2012 - 12.2017
Associate of Arts - General Studies
Rend Lake College
Associate of Science - General Studies
Rend Lake College
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