Ajah Adams
Plano ,TX
Summary
Customer-focused healthcare and recruiting professional with experience in patient services, front desk operations, talent acquisition, and inventory management. Skilled at providing exceptional customer service, managing administrative tasks, coordinating appointments, and maintaining organized workflows in fast-paced environments. Strong communication, multitasking, and problem-solving abilities with a commitment to delivering excellent service.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Baylor Scott and White
08.2025 - Current
- Greet patients and provide exceptional customer service during check-in and check-out.
- Schedule, reschedule, and confirm patient appointments while maintaining accurate calendars.
- Verify insurance eligibility and update patient demographic information.
- Collect co-pays and process patient payments according to office procedures.
- Answer multi-line phone systems and respond to patient inquiries professionally.
- Coordinate with providers and clinical staff to ensure efficient patient flow.
- Maintain accurate electronic medical records while ensuring HIPAA compliance.
Receptionist
Texas Health Resources
04.2024 - 08.2025
- Welcomed patients and visitors, providing a professional and friendly first impression.
- Managed incoming phone calls, directed inquiries, and scheduled appointments.
- Verified patient information and maintained confidential medical records.
- Assisted with patient registration, insurance verification, and office documentation.
- Coordinated communication between patients, physicians, and clinical staff.
- Supported daily front office operations to improve efficiency and patient satisfaction.
Recruiter
Synergy Solutions
08.2022 - 11.2023
- Managed the full-cycle recruitment process for a variety of client positions.
- Sourced and screened qualified candidates through job boards, referrals, and networking.
- Conducted phone interviews and assessed candidate qualifications and experience.
- Coordinated interviews between candidates and hiring managers.
- Maintained applicant tracking systems and ensured accurate candidate documentation.
- Built strong relationships with candidates while providing consistent communication throughout the hiring process.
- Assisted with onboarding and new hire paperwork.
Overnight Stocker
Walmart
03.2021 - 08.2022
- Stocked merchandise efficiently while maintaining store organization and presentation standards.
- Operated equipment safely to unload shipments and move inventory.
- Verified product quantities and ensured accurate shelf placement.
- Assisted with inventory counts and replenishment to maintain product availability.
- Worked effectively in a fast-paced team environment to meet overnight stocking goals.
- Maintained a clean, organized, and safe work environment following company policies.
Education
High School Diploma -
Plano West Senior High School
Skills
- Patient Registration & Scheduling
- Customer Service
- Medical Reception
- Electronic Medical Records (EMR/EHR)
- Insurance Verification
- HIPAA Compliance
- Recruiting & Talent Acquisition
- Candidate Screening
- Administrative Support
- Microsoft Office Suite
- Data Entry
- Multi-line Phone Systems
- Time Management
- Communication
- Team Collaboration
- Epic Training
Timeline
Patient Service Specialist
Baylor Scott and White
08.2025 - Current
Receptionist
Texas Health Resources
04.2024 - 08.2025
Recruiter
Synergy Solutions
08.2022 - 11.2023
Overnight Stocker
Walmart
03.2021 - 08.2022
High School Diploma -
Plano West Senior High School