Ajah Thomas
Mauldin,SC
Overview
8
8
years of professional experience
Work History
Collections Specialist
Regional Management
Greenville, SC
03.2023 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Arranged for debt repayment and established repayment schedule based on customer finances
- Processed payments over phone and set up recurring drafts
- Recorded and updated customer personal accounts with accurate contact information
- Recorded information about customers' financial status and collections status efforts
- Prepared documentation required for collection and repossession activities
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and postpetition payments.
Account Manager
RTO National
Greenville, SC
04.2022 - 03.2023
- Displayed strong telephone etiquette, effectively handling difficult calls
- Processed payments over phone and set up recurring drafts
- Negotiated credit extensions to assist customers in paying overdue accounts
- Located and monitored overdue accounts using billing system to begin collections process
- Recorded information about customers' financial status and collections status efforts
- Developed collection methods to achieve or exceed company financial goals
- Completed skip traces on customers failing respond to collection efforts
- Negotiated rates with customers and entered payments into accounting system.
Patient Care Coordinator
Wright & Filippis
Ferndale, MI
10.2021 - 04.2022
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure quality of care and develop care plans
- Established strong work network by building professional relationships with physicians and fellow employees
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Submitted various medication requests electronically
- Improved patient outcomes through value-added services
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Explained policies, procedures and services to patients.
Collections Specialist
Global Lending Services
Greenville, SC
03.2019 - 02.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Reviewed accounts to determine payment plan compliance
- Located and monitored overdue accounts using billing system to begin collections process
- Negotiated credit extensions to assist customers in paying overdue accounts
- Overcame objections by applying advanced training and persuasion techniques.
Sales Representative
Best Buy
Southfield, MI
07.2016 - 12.2018
- Trained new team members in cash register operation, stock procedures and customer services
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Increased purchase amounts by cross-selling with similar products
- Engaged customers in friendly, professional dialogue to determine needs
- Obtained signatures for financial documents and internal and external invoices
- Sold various products by explaining unique features and educating customers on proper application or usage
- Worked with fellow sales team members to achieve group targets
- Maintain and hit monthly goals and targets.
Education
General Studies -
Old Redford Academy
06.2016
Skills
- Time management
- Communication skills
- Computer skills
- Microsoft excel
- Patient Relations
- Customer Service
- Claims Processing
- Filling and Record Keeping
- Patient Care
- Insurance Verification
Timeline
Collections Specialist
Regional Management
03.2023 - Current
Account Manager
RTO National
04.2022 - 03.2023
Patient Care Coordinator
Wright & Filippis
10.2021 - 04.2022
Collections Specialist
Global Lending Services
03.2019 - 02.2020
Sales Representative
Best Buy
07.2016 - 12.2018
General Studies -
Old Redford Academy