Ajai Canada
Danville,VA
Summary
Proven Customer Service Representative with a track record of resolving high-stress situations and increasing customer loyalty at Alorica. Skilled in HIPAA compliance and active listening, adept at protecting client privacy while ensuring satisfactory resolutions. Demonstrates critical thinking and data entry proficiency, enhancing company reputation and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Cashier
Ross
10.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
George Washington High School
Danville, VA06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Patient confidentiality
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Customer Service Representative
Alorica
09.2024 - Current
Cashier
Ross
10.2022 - 01.2023
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
High School Diploma -
George Washington High School
Similar Profiles
Paola RosasPaola Rosas
Call center representative at AloricaCall center representative at Alorica
Kasandra LopezKasandra Lopez
Customer Service Representative at AloricaCustomer Service Representative at Alorica
LaToya CooperLaToya Cooper
CVS Pharmacy Representative at AloricaCVS Pharmacy Representative at Alorica