Ajai Smith

Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.

Developed technical documentation and user guides to facilitate efficient operations.

Negotiated to secure favorable quotes and contracts for supplies.

Developed and implemented IT policies, procedures and best practices for the organization.

Provided technical support to staff on a wide range of computer systems and applications.

Coordinated technology rollouts to achieve performance threshold mandates.

Ensured compliance with company policies regarding information technology usage.

Recommended system revisions and updates using research and problem-solving talents.

Maintained project schedules by managing deadlines and adjusting workflow.

Performed cost and benefit analysis on proposed solutions to determine effectiveness.

Identified needs of customers promptly and efficiently.

Created reports, presentations and other documents to share findings with management team.

Developed training materials and conducted trainings for staff members on new technologies or processes.

Identified areas of improvement within existing processes and systems and recommended changes accordingly.

Analyzed key performance indicators to identify effective strategies.

Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.

Evaluated needs of departments and delegated tasks to optimize overall production.

Organized client meetings to provide project updates.