AJALAWIT PRAPHA-PHATANA
Maricopa,Arizona
Summary
Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am a motivated professional offering Criminology & Criminal justice in corrections. I add value to any organization in need of great collaboration, interpersonal and multitasking abilities. I also meet tight deadlines.
Overview
9
9
years of professional experience
Work History
Dispatcher
Amazon
Tempe, AZ
02.2022 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Communicated with individuals within inbound call center setting to complete dispatch support for driver assistance calls.
- Recorded results of service calls to create report summaries for senior management.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
Warehouse Associate
Amazon
Chandler, AZ
11.2021 - 12.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
Customer Service Representative
Dominos Pizza Inc.
Chandler, AZ
04.2021 - 10.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Delivery Expert
Dominos Pizza Inc.
Chandler, AZ
04.2020 - 03.2021
- Delivered orders to customers quickly.
- Interacted with customers on phone and in-person.
- Collected payments in cash, check and credit card.
- Inspected orders before and after delivery to guarantee customer satisfaction.
- Upheld company's standards in regard to uniform, grooming and appearance.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained signatures from delivery recipients.
- Recorded daily vehicle mileage and fuel usage.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Verified each delivery order with information on ticket.
Tire Service Technician
Discount Tire
Tempe, AZ
02.2020 - 06.2020
- Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.
- Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
- Performed tire rotations, mounts and balancing on vehicles.
- Planned work and determined appropriate tools and equipment.
- Installed new tires and wheels to repair flats, damage or wear.
Amazon Delivery Driver
Intellogistics
Phoenix, AZ
12.2019 - 12.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Navigated and operated box trucks to deliver products and materials.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed deliveries throughout greater Phoenix area.
Bio Science Aide
Department of Agriculture
Maricopa, AZ
01.2018 - 10.2019
- Performed data entry tasks and utilized statistical analysis programs to find data trends.
- Recorded, reported and posted specimen results in company software.
- Conducted field studies and formulated research questions and hypotheses.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Dominos Delivery Driver
Dominos
Maricopa, AZ
06.2016 - 12.2017
- Developed team skills
- Time management skills
- Customer service experience
- Resolved customer complaints and adjusted orders
- Maintained neat and professional appearance during every shift to promote positive company presence
- Collected payment from customers by taking orders, made change and provided receipts
Recruit
United States Army
Fort Leonard Wood, MO
09.2015 - 04.2016
- Responsible and dependable
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution
- Enforced military laws and regulations.
Education
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Phoenix, AZ05.2022
Associate of Arts -
Chandler Gilbert Community College
01.2019
Skills
- Trained in defensive tactics
- Attentive listening
- Military Security Clearance
- Strong attention to detail
- Fluent in Thai
- Defensive driver training
- Excellent sense of direction
- Time management skills
- Responsible driver
- Exceptional written and verbal communication skills
- Perfect driving record
- Courteous and polite demeanor
- Data collection
- Lab apparatus expertise
- Scientific research interpretation
- Observational skills
- Knowledge of work and lab safety regulations
- Case Management Skills
Languages
Thai
Native/ Bilingual
Affiliations
- Eagle Scout, 2016.
Timeline
Dispatcher
Amazon
02.2022 - Current
Warehouse Associate
Amazon
11.2021 - 12.2021
Customer Service Representative
Dominos Pizza Inc.
04.2021 - 10.2022
Delivery Expert
Dominos Pizza Inc.
04.2020 - 03.2021
Tire Service Technician
Discount Tire
02.2020 - 06.2020
Amazon Delivery Driver
Intellogistics
12.2019 - 12.2019
Bio Science Aide
Department of Agriculture
01.2018 - 10.2019
Dominos Delivery Driver
Dominos
06.2016 - 12.2017
Recruit
United States Army
09.2015 - 04.2016
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Associate of Arts -
Chandler Gilbert Community College