Ajanea Chestnut
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and, improving overall user experience.
- Service existing auto policies within the company.
Customer Service Representative
SelectQuote
03.2022 - 09.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Salytics
08.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on company needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Berkmar Highschool
405 Pleasant Hill Rd, Lilburn, GA 3004708.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Follow-up skills
Timeline
Customer Service Representative
Progressive Insurance
09.2023 - Current
Customer Service Representative
SelectQuote
03.2022 - 09.2023
Customer Service Representative
Salytics
08.2021 - 05.2022
High School Diploma -
Berkmar Highschool