Ajay McCutchen
Edgewater ,FL
Summary
Results-driven sales professional skilled in navigating market dynamics and managing complex contracts and key accounts. Expertise in building strong customer relationships that drive repeat business and revenue growth. Proficient in sales management from planning to deployment and customer service, utilizing Salesforce and ZoomInfo CRM.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Life, Health, and Annuities Agent
American Income Life
Edgewater, FL
09.2026 - Current
- Advised American Income Life clients on life, health, annuity coverage options.
- Reviewed policy needs and matched benefits with client family protection goals.
- Explained premium schedules, policy terms, and beneficiary update procedures.
- Prepared insurance applications and gathered required customer information.
- Built client relationships through consultative outreach and responsive communication.
- Coordinated claims guidance and policy support for enrolled members.
- Resolved customer complaints promptly and professionally.
Salesperson
Terminix
Springfield, Missouri
12.2023 - 05.2026
- Advised American Income Life clients on life, health, annuity coverage options.
- Reviewed policy needs and matched benefits with client family protection goals.
- Prepared insurance applications and gathered required customer information.
- Inspected residential and commercial properties for pest activity and entry points.
- Identified infestation signs, damage, and sanitation conditions during site evaluations.
- Documented inspection findings in reports for compliance and treatment planning.
- Recommended control methods based on property conditions and pest types.
- Communicated findings and prevention steps to property owners and managers.
- Coordinated with treatment crews to support service scheduling and follow-up visits.
Regional Sales Manager Midwest
Christenson Transportation Services
09.2023 - 11.2023
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Negotiated terms and conditions using professional sales techniques to align with customer requirements
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Grew revenue through implementation of profitable pricing structures and strategic discount plans
- Determined opportunities to introduce and cross-sell products
- Optimized strategies to reach target consumers and meet demand
- Utilized Salesforce and ZoomInfo CRM programs to follow up with existing customers.
Customer Sales Manager
Christenson Transportation Services
01.2020 - 08.2023
- Captured sales through service demonstrations and persuasive communication to address client objections
- Captured sales through effective service demonstrations and persuasive communication skills to overcome objections
- Managed various responsibilities efficiently in a fast-paced environment
- Facilitated interdepartmental communication to ensure accurate logistical, pricing, and delivery information
- Engaged new clients by addressing unique needs throughout onboarding
- Facilitated communication between departments to coordinate accurate logistical, pricing and delivery information
Customer Service Representative
Christenson Transportation Services
01.2015 - 12.2019
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Handled customer inquiries, payments and service requests
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Managed customer inquiries, payments, and service requests to ensure prompt resolution
- Identified opportunities to enhance delivery processes and optimize costs
- Monitored shipment progress and provided timely updates to customers regarding delays or transport issues
- Coordinated and delegated logistics team workflow to meet demand levels.
Customer Account Manager
Solar Transport, Inc.
01.2014 - 12.2014
- Enhanced sales process through targeted feedback to management
- Oversaw carriers, tracking performance and compliance with laws and policies
- Modernized operations by incorporating technology into route planning and driver management.
- Optimized cost management by selecting and evaluating logistics carriers
- Estimated delivery timelines from invoice, work order and demand forecast data
- Streamlined operations by integrating technology into route planning and driver management
Dispatch Manager Southern Division
Solar Transport, Inc.
06.2010 - 12.2012
- Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements
- Advised clients on payment options and shipping solutions, enhancing customer satisfaction
- Monitored shipment progress, tracking movement and delivery confirmation
- Tracked shipment progress and confirmed delivery, ensuring timely updates for stakeholders
- Negotiated transport rates and coordinated logistics with shipping companies, facilitating smooth shipment execution
- Documented customer requests to ensure accurate fulfillment and specifications and made suggestions to appropriately fulfill needs.
Intermodal Fleet Manager
TCSI-Transland, Inc.
12.2007 - 05.2010
- Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements
- Advised clients on payment options and shipping solutions to enhance customer satisfaction
- Monitored shipment progress, tracking movement and delivery confirmation
- Tracked shipment progress and confirmed delivery to ensure timely and accurate transportation
- Negotiated transport rates and coordinated logistics with shipping companies to optimize shipment efficiency
- Communicated with customers to gather their needs and preferences to understand their requests and preferences and specifications and made suggestions to appropriately fulfill needs.
Education
General Business Management
Missouri State University
Springfield, MO 08.2002 - 05.2006
Diploma -
Willard High School
Willard, MOSupply Chain, Logistics, and Operations Management -
Missouri State University
Springfield, MOSkills
- Customer Needs Analysis
- Deal Closing
- New Business Development
- Lead Generation
- Sales Planning
- Revenue Forecasting
- Sales Reporting
- Pipeline Management
- CRM software proficiency
- Salesforce CRM expertise
- Market Research
- Regulatory Compliance
- KPI Analysis
- Client Communication
Timeline
Life, Health, and Annuities Agent
American Income Life
09.2026 - Current
Salesperson
Terminix
12.2023 - 05.2026
Regional Sales Manager Midwest
Christenson Transportation Services
09.2023 - 11.2023
Customer Sales Manager
Christenson Transportation Services
01.2020 - 08.2023
Customer Service Representative
Christenson Transportation Services
01.2015 - 12.2019
Customer Account Manager
Solar Transport, Inc.
01.2014 - 12.2014
Dispatch Manager Southern Division
Solar Transport, Inc.
06.2010 - 12.2012
Intermodal Fleet Manager
TCSI-Transland, Inc.
12.2007 - 05.2010
General Business Management
Missouri State University
08.2002 - 05.2006
Diploma -
Willard High School
Supply Chain, Logistics, and Operations Management -
Missouri State University