Kendall Bruce
Memphis,TN
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retirement Adv/Life, Health, and Annuities Agent
Afortus Financial
10808 SOUTH RIVER FRONT PARKWAY, SUITE 3078, UTAH
09.2025 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Developed referral program that significantly expanded client base.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Administrative Assistant
Warriors Health and Nutrition Program
Memphis, TN
06.2020 - Current
- Handling multiple phone calls with efficient communication skills and ensuring customer service satisfaction.
- Helping to arrange meetings, and keeping the staff informed of any scheduled appointments etc.
- Efficiently preparing and completing the paperwork for each meal at every in person and outside feeding site.
- Being able to properly format and write formal emails.
Server/Food Runner/Hostess
South of Beale
Memphis, TN
08.2021 - 12.2022
- As head of hospitality at South of Beale, I was in charge of booking reservations, answering the phone, and placing to-go orders. Additionally, keeping a positive attitude and being able to work efficiently under stress while also properly using Toast (POS) and the register. After a few months of working at this organization, I became a server. My job requirements were placing orders, clearing tables, multi-tasking between multiple tasks such as, clearing tables, helping to prepare and run drink orders while staying organized and calm, as well as practicing proper time management when busy and under pressure. As a team player I also assisted in helping other servers with run their food, clear their tables, and also of course giving each guest a great experience. Working at South of Beale, gave me a lot of new skills and challenged me daily to become not only a better server but also taught me gracious professionalism and the importance of hospitality and customer service.
Server/Barista/Host
Staks Pancake Kitchen
Memphis, TN
07.2021 - 10.2021
- Properly using open table, greeting each customer with enthusiasm, keeping a positive attitude and staying calm in stressful situations. Running food, washing dishes, serving customers, and helping prep in the kitchen when needed.
Hostess/Cashier
Chef Tam’s Underground Cafe
Memphis, TN
12.2019 - 04.2020
- While working at Chef Tam’s as a host and cashier, I was responsible for answering the phone, booking reservations, placing Togo orders, managing the flow of the restaurant and keeping the proper rotation for the servers. Additionally, cleaning off tables and the bar, assisting with janitor duties, running the food and drink orders, while maintaining a positive and friendly attitude in stressful situations. Being a team player is also another one of my many qualities I have and stick to no matter what the job or task is.
Education
No Degree - Health Science/ Psychology
University of The People
Online College05-2027
High school diploma -
Bruce Institute of Higher Learning
Memphis, TN06.2019
Skills
- Computer skills
- Administrative experience
- Teamwork
- Maintaining an organized workspace
- Hospitality
- Customer expectation management
- Microsoft Word
- Guest relations
- Phone etiquette
- Catering
- Grammar Experience
- Typing
- Sales negotiation
- Data entry
- Computer operation
- Customer relationship building
- Upselling
- Insurance sales
- Fine dining experience
- Call center
- Food handling
- Phone communication
- Analysis skills
- Microsoft Outlook
- Time management
- Sales
- Communication skills
- Cash handling
- Leadership
- Attention to detail
- Safe work practices
- Communication platforms
- Research
- Teaching
- Organizational skills
- Guest rapport building
- Retail math
- Microsoft Office
- Supervising experience
- Microsoft Excel
- Writing skills
- Math
- Serving, Cashier, Prep, Bartending
- Office experience
- Client interaction via phone calls
- Deal closing
- Customer service
- Achieving sales targets
- CRM software
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Sales closing
- Problem-solving skills
- Meeting coordination
- Conflict resolution
- Sample preparation
- Information documentation
Certification
- ABC (liquor license) August 2022 to July 2027
- Life & Health Insurance License
- ServSafe Alcohol Certification
- ServSafe Food Handler Certification
- Driver's License
Languages
English
Native or Bilingual
ASL
Professional Working
Timeline
Retirement Adv/Life, Health, and Annuities Agent
Afortus Financial
09.2025 - Current
Server/Food Runner/Hostess
South of Beale
08.2021 - 12.2022
Server/Barista/Host
Staks Pancake Kitchen
07.2021 - 10.2021
Administrative Assistant
Warriors Health and Nutrition Program
06.2020 - Current
Hostess/Cashier
Chef Tam’s Underground Cafe
12.2019 - 04.2020
No Degree - Health Science/ Psychology
University of The People
High school diploma -
Bruce Institute of Higher Learning
Additional Information
- My hours are pretty flexible so I can work almost any shift. I am in college for health science and psychology. However, my classes are entirely online.
- I am a hard worker and I keep the same work etiquette from day one throughout the entirety of my time serving/working with and for a company.
- A few things about me that I feel make me a great worker and teammate, is that I never shy down to a challenge, I always help others with any tasks especially if it will make things easier for the rest of the staff and/or give better service to customers. Additionally, I am a fast and efficient learner that is always looking for new skills to master. I am very dependable and take pride in every task that I am given.