A. Jay Richardson
Pittsburgh,PA
Summary
Dynamic leader with a proven track record at Apex Graphic Design, excelling in demand generation and problem-solving aptitude. Skilled in driving product launches and enhancing customer service, resulting in significant market impact. Expert in marketing automation and direct sales, demonstrating exceptional self-motivation and the ability to mentor teams for peak performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Director of Sales and Marketing
Apex Graphic Design
Pittsburgh, PA
02.2020 - 03.2023
- Directed staff in effective sales techniques and processes.
- Collaborated with leadership teams on product launches, strategy development.
- Provided ongoing training and mentorship for sales personnel.
Customer Service Representative
Entouch Wireless
Pittsburgh, PA
07.2019 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Impulse Marketing Distribution
New York, NY
06.2017 - 01.2022
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
Manager of Marketing and Sales
Morris Park Boxing Club
New Y, NY
11.2014 - 09.2017
- Negotiated with vendors on behalf of the company to secure favorable terms for promotional materials.
- Planned trade shows and conventions in order to showcase products and services.
- Created content such as press releases, website copy, blog posts, social media posts, email campaigns.
- Designed promotional materials such as flyers, brochures, catalogs, advertisements.
Cage Fighter
Underground Combat League
New York, NY
06.2011 - 02.2014
- Performed intense physical training exercises and drills to improve strength, speed, agility, and endurance.
- Maintained a strict diet and nutrition plan to stay in peak physical condition.
- Analyzed opponents' strengths and weaknesses to create successful game plans.
- Worked with coaches on technique refinement, including footwork, punching power and accuracy.
- Collaborated with trainers and medical staff on injury prevention methods.
Personal Trainer
Gleason Boxing Gym
New York, NY
12.2009 - 06.2012
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Assisted clients in setting realistic short-term and long-term goals.
Crisis Intervention Specialist
Crisis Center Of America
New York, NY
09.2006 - 05.2009
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Offered crisis counseling services via telephone or online chat platforms when necessary.
Assistant General Manager
Roy Rogers
New York, NY
08.1999 - 02.2005
- Ensured that customer service standards were met or exceeded at all times.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Prepared weekly schedules for staff members based on their availability.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Manager
White Castle
New York, NY
05.1997 - 07.1999
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Some College (No Degree) - Cognitive Psychology
Concordia College
Bronxville, NYSkills
- Demand generation
- Product positioning
- Product launches
- Trade show management
- Print advertising
- Marketing automation
- Self motivation
- Direct sales
- Problem-solving aptitude
- Customer service
Certification
- First Aid
- CPR
- Safe Serve
- Ministerial Ordination
Timeline
Lead Director of Sales and Marketing
Apex Graphic Design
02.2020 - 03.2023
Customer Service Representative
Entouch Wireless
07.2019 - 05.2022
Customer Service Representative
Impulse Marketing Distribution
06.2017 - 01.2022
Manager of Marketing and Sales
Morris Park Boxing Club
11.2014 - 09.2017
Cage Fighter
Underground Combat League
06.2011 - 02.2014
Personal Trainer
Gleason Boxing Gym
12.2009 - 06.2012
Crisis Intervention Specialist
Crisis Center Of America
09.2006 - 05.2009
Assistant General Manager
Roy Rogers
08.1999 - 02.2005
Manager
White Castle
05.1997 - 07.1999
Some College (No Degree) - Cognitive Psychology
Concordia College