Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ajayius Arrington

Rocky Mount,NC

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Mail Service WFM Rep

Alorica
Rocky Mount, NC
01.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.

Work From Home Customer Service Agent

Home Helpers
New City, NY
02.2015 - 10.2019
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Documented calls according to [Type] policies for use in performance measurement and business progress tracking.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Nash Central High School
Rocky Mount, NC
06.2015

Skills

  • Information Updates
  • Problem-Solving Skills
  • Account Management
  • System Documentation
  • Training and Development
  • Account Inquiries
  • Verbal and Written Communication
  • Quality Control
  • Client Relations Skills
  • Billing Procedures
  • Customer Contact
  • Customer Support
  • Data Gathering
  • Cash Handling
  • Database Research
  • Answering Questions
  • Emergency Calls
  • Customer Relationship Management
  • Conflict Resolution Techniques
  • Delivery Schedules
  • Call Control
  • Technical Troubleshooting
  • Appointment Scheduling
  • Call Transfers
  • Online Systems
  • Documentation

Timeline

Mail Service WFM Rep

Alorica
01.2019 - Current

Work From Home Customer Service Agent

Home Helpers
02.2015 - 10.2019

High School Diploma -

Nash Central High School
Ajayius Arrington